- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may… more
- Vail Resorts (NY)
- …platforms, F5 load balancers, Azure and multi-cloud networking, Avaya telephony, Cloud Contact Center platforms, and Infrastructure as Code (IaC) frameworks like ... campuses and retail sites. + Lead migration and integration of Cloud Contact Center platforms (CCaaS). + Ensure high availability, scalability, and compliance of… more
- Catholic Health (Buffalo, NY)
- …performs specialized functions for patients by handling calls and inquiries into the Contact Center , ensures all patient inquiries are addressed and resolved in ... a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions.… more
- ManpowerGroup (Amherst, NY)
- …to a Teammate working onsite **What It's Like to Work with Us:** At the KeyBank Contact Center , we are a diverse and engaged team that supports one another and ... our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and...and patience to work in a fast-paced, high-volume call center . + Ability to read and follow call … more
- Capgemini (New York, NY)
- …with policy admin systems (eg, Guidewire). * Architect omni-channel experiences including contact center , customer service, and sales enablement capabilities. * ... Technology Strategy & Innovation * Drive innovation in CRM and contact center technologies, including AI/ML, voice analytics, and automation. * Evaluate emerging… more
- Amazon (New York, NY)
- …team culture About the team Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal ... available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power… more
- Catholic Health (Buffalo, NY)
- …performs specialized functions for patients by handling calls and inquiries into the Contact Center , ensures all patient inquiries are addressed and resolved in ... a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Collaborates… more
- Amazon (New York, NY)
- …and high technology. We're looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE ... for customers - Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business. Amazon is an equal opportunity employer… more
- SUNY Upstate Medical University (Syracuse, NY)
- …knowledge of telecommunications systems, including telephone systems, voicemail applications, and contact center applications. Working knowledge of MS Windows ... Qualifications: Experience with telecommunications systems, including unified communications, voicemail, contact center and call accounting applications. Work… more
- City of New York (New York, NY)
- …Bureau of External Affairs, Aging Connect is an information and referral contact center connecting older adults, professionals, and caregivers to age-inclusive ... resources, services, and opportunities. Aging Connect is a contact center that connects older New Yorkers, caregivers and professionals to age-inclusive… more
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