- Evolent (Harrisburg, PA)
- …Stay for the culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst, Contact Center Technology plays a pivotal role in supporting, enhancing, and ... optimizing contact center technologies to ensure seamless integration with operational workflows. This role is crucial in providing technical expertise to both… more
- Zoom (Harrisburg, PA)
- What you can expect Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have ... experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love… more
- Kyndryl (Harrisburg, PA)
- …to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in ... + Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
- Zoom (Harrisburg, PA)
- …(CX) space. This role is pivotal in driving the success of our contact center platform by focusing on greenfield opportunities, which involve developing ... our market presence. The role will specifically target accounts with more than 250+ contact center agents. About the Team The Zoom sales team is a dynamic force… more
- Humana (Harrisburg, PA)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Pearl Interactive Network (Harrisburg, PA)
- **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** ... place where your voice is valued and your growth is supported? We're seeking contact center agents who love helping others, thrive in a team, and want more than… more
- Penn Medicine (East Petersburg, PA)
- …Are you living your life's work? Summary: + Position Summary: The Contact Center Specialist provides complete and accurate scheduling, registration, insurance ... ability with or without reasonable accommodation to perform the following duties: + The Contact Center Specialist I is fully trained in one of the two phases I… more
- UPMC (Pittsburgh, PA)
- UPMC Community Medicine Incorporated is hiring a full-time Contact Center Specialist to support Groff Orthopaedics - UPMC located at 510 S. Aiken Avenue Suite EG ... accordance with departmental protocols. Complete follow-up on unpaid account balances. Contact guarantors, third party payors, and/or other outside agencies for… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent ... + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** +… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more