- Lincoln Financial (Radnor, PA)
- …the intraday plan to ensure optimal service delivery in a dynamic, fast-paced contact center environment. This role is foundational within the Workforce ... + Builds foundational knowledge of WFM tools (Verint, Five9, etc.) and contact center KPIs. **What we're looking for** _Must-haves:_ + 4 Year/Bachelor's degree… more
- Merck (West Point, PA)
- …employee service interactions in our National Service Center , Field Service Center , Promotional Contact Center and Switchboard. These interactions occur ... communications, workflow processes, and operating procedures to ensure effective and efficient contact center operations and consistent delivery of the desired… more
- Under Armour, Inc. (Harrisburg, PA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going training needs… more
- Pearl Interactive Network (Harrisburg, PA)
- …thinker and people-first leader who thrives in a fast-paced, mission-driven contact center environment? **Pearl Interactive Network** is seeking accomplished ... and Responsibilities:** + Responsible for the day-to-day management of an individual contact center , including contact center supervisors. + Monitor the… more
- ManpowerGroup (Pittsburgh, PA)
- …project management department supporting the implementation of Cisco Unified Communications and Contact Center solutions. The ideal candidate will have strong ... + Lead and manage multiple concurrent Cisco Unified Communications (UC) and Contact Center migration projects for the Customer. + Ensure the smooth transition… more
- AscellaHealth (Berwyn, PA)
- Contact Center Patient Advocate What we are looking for We are seeking a Patient Advocate for our Contact Center in Berwyn, PA. This pivotal role serves ... + Two (2) or more years of experience in a healthcare contact center , patient support, specialty pharmacy, or related customer service role. + Experience… more
- Teleperformance USA (PA)
- …**Purpose** **Assist** **with the development,** **implementation** **and improvement of contact center day-to-day operations for inbound technical support ... budget, forecasted hours versus actual hours, payroll, etc.** + **Oversee day-to-day contact center operations and business planning, ensuring staff safety,… more
- AON (Fort Washington, PA)
- …of in-house underwriting authority + Act as Underwriting resource for Healthcare Contact Center and Email/Correspondence teams + Responsible for sending 1st ... and additional information + Act as Claim Resource for Healthcare Contact Center and Email/Correspondence Teams + Special projects as assigned You Bring… more
- Verint Systems, Inc. (Harrisburg, PA)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT ... in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of… more
- SCRAM Systems (Harrisburg, PA)
- …be opportunities to make commission as well. Schedule Requirements: * Overview of Contact Center schedules: Sunday-Saturday with hours between 8am - 10pm EST ... Employee schedules are determined based on business needs. * Overview of Contact Center Training Class schedules: M-F for 4 weeks, daily 8-hour class (times… more