- Penn Medicine (Philadelphia, PA)
- …to all end-users of key platform user group (Referral Development, Marketing Contact Center , Physician Recruitment, Concierge Program, etc.) Platform adoption ... in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may… more
- Vail Resorts (PA)
- …platforms, F5 load balancers, Azure and multi-cloud networking, Avaya telephony, Cloud Contact Center platforms, and Infrastructure as Code (IaC) frameworks like ... campuses and retail sites. + Lead migration and integration of Cloud Contact Center platforms (CCaaS). + Ensure high availability, scalability, and compliance of… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …computer equipment. + Work schedule in support of an 8 AM - 8 PM contact center . + Flexibility to support the needs of the business (evenings, weekends, etc.) as ... strong lines of communication and share resources to meet common service center objectives. + Supports Program Management by providing feedback, reports, and input… more
- CAI (Lyon Station, PA)
- …+ Visible Admissions Certification, preferred + Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center , IVR Systems and/or ... Experience Portal with Proactive Outreach Monitor + Embedded (R10.X), Contact Center , and/or Conferencing **Physical Demands** + Ability to exchange accurate… more
- Kyndryl (Harrisburg, PA)
- …clientele, focusing on enhancing client HR, IT service management, collaboration, contact center , and employee experience functions across the enterprise. ... transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center , Employee Experience, and related DWS offerings.… more
- Penn Medicine (Philadelphia, PA)
- …expectations. Work to facilitate resolution of scheduling issues encountered by the Contact Call Center , providing referral nurses and individuals with ... field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business...The Care Coordinator serves as the primary point of contact and liaison for the patient and is expected… more
- Sprinklr (PA)
- …+ **Managed Services Consultant - CCaaS:** Specializes in customer engagement and contact center solutions. + **Managed Services Consultant - Advertising:** ... and manage change throughout the customer lifecycle. + Serve as the primary contact for stakeholders. + Drive upsell and cross-sell opportunities. + Provide training… more
- Highmark Health (Pittsburgh, PA)
- …+ 3 years of Advanced domain experience **Preferred** + CCaaS, service transformation, contact center experience preferred + 3 years with agile process ... any and all users. If you would like to contact us regarding the accessibility of our website or...website or need assistance completing the application process, please contact the email below. For accommodation requests, please … more
- AmeriHealth Caritas (Philadelphia, PA)
- …as a result of contractual business requirements. + Routinely meet or exceed contact center key performance indicators. + Perform other duties as assigned. ... polite. + Strive to resolve an inquiry on first contact while ensuring that the inquiry has been addressed...1 year prior customer service experience required. + Call center experience taking in-bound and/or out-bound calls preferred. +… more