- The Hartford (Philadelphia, PA)
- …will be responsible for leading the design, implementation, and optimization of cloud-based contact center solutions using Amazon Connect. You will work closely ... to team members. + Ensure the scalability, reliability, and performance of contact center solutions. + Collaborate with stakeholders, including senior… more
- Geisinger (Danville, PA)
- …questions and directs non-scheduling calls to the appropriate department. Job Duties Patient Contact Center hours of operation are Monday - Saturday 7:00am - ... and complaints. + Achieves and maintains quality and service goals related to contact center metrics. + Functions as a team member to organize and prioritize… more
- Walgreens (Pittsburgh, PA)
- …(Specialty) **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 130 ENTERPRISE ... Responsible for entering new prescriptions for patients, processing exceptions, making contact with physician offices and patients. Assists in Back End efforts… more
- Deloitte (Harrisburg, PA)
- …and reporting dashboards to optimize performance. + Provide ongoing support to contact center staff, addressing technical issues and ensuring effective use ... to Houston, TX. Relocation assistance is available. Preferred + Genesys Cloud CX/ Contact Center domain experience + Strong communication, influence, and… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... with management to identify opportunities to further optimize staff supply versus contact volume demand. + Proposes and develops recommendations or solutions to… more
- Zoom (Harrisburg, PA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... for businesses and individuals. Zoom technology puts people at the center , enabling meaningful connections, facilitating modern collaboration, and driving human… more
- Windstream Communications (Harrisburg, PA)
- …partnered repair vendors. This role focuses on daily operations through the call contact center ensuring performance metrics are met with excellent customer ... motivational and relationship-building skills + Previous customer service and call center experience + Familiarity with the technical aspects of consumer… more
- CBRE (Harrisburg, PA)
- …agreements (SLAs) to meet or exceed customer expectations. **Digital Transformation and Contact Center Management** + Lead the transformation of a high-volume ... delivery of mobile technician services, third-party partnerships, and call center solutions. This executive will drive operational excellence, foster...call center into a digitally-enabled customer service hub, leveraging self-service… more
- Ryder System (Harrisburg, PA)
- …expertise. **Essential Functions** + Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers needing specialized ... from Tier 1 OR be the first point of contact for specialized inquires or transactions that need specialized...the legitimacy of an interview or Ryder representative, please contact Ryder at ###@ryder.com or ###. **Current Employees** **:**… more
- Prime Therapeutics (Harrisburg, PA)
- …and case management) + Government programs (Medicare) knowledge **Preferred Qualifications** + Contact Center experience + Pharmacy and/or PBM experience + 1 ... Pharmacist) + Perform outreach calls to pharmacies to research contact information + Address and triage queries regarding MTM...a reasonable accommodation for any part of the employment process, please contact Human Resources at ### or email… more
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