- Concentrix (Harrisburg, PA)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for… more
- Concentrix (Harrisburg, PA)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for… more
- Cognizant (Harrisburg, PA)
- …will have a strong background in technical writing, particularly in cloud-based contact center solutions, and will be responsible for producing high-quality ... documentation related to performance, configuration, testing, and disaster recovery (DR) plans. **Key Responsibilities:** Documentation Development: Create, update, and maintain detailed documentation for Amazon Connect and ACGR, including performance metrics,… more
- Zoom (Harrisburg, PA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment… more
- Vanguard (Malvern, PA)
- …sales campaigns based on intent and triggers, and implementing sales training within the Contact Center , with a team of leaders that are focused on day-to-day ... call coaching. The ideal candidate will have experience designing sales incentive systems in partnership with Compliance. Additionally, you will work closely with Vanguard's Personal Investor Sales Team to establish sales enablement infrastructure, including… more
- Sharecare (Harrisburg, PA)
- …experience in a customer service role preferred + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency ... in computer data entry and Microsoft Office + Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time + Knowledge ability to quickly learn… more
- TTEC (Harrisburg, PA)
- …and time management skills . Strong Industry knowledge - a deep understanding of the contact center world . Strong proficiency in Microsoft Word and PowerPoint . ... Experience with Responsive (bid management application) is a plus but not required **What You Can Expect** . An annual incentive program . Medical, dental, and vision . Tax-advantaged health care accounts . Financial and income protection benefits . Paid time… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment… more
- Zoom (Harrisburg, PA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment… more
- Verint Systems, Inc. (Harrisburg, PA)
- …in accordance with federal and local regulations **Preferred Requirements:** + Contact Center knowledge/expertise. + Software systems implementation experience. ... + 5 + years working at a top tier consulting firm. + 8+ years of experience leading people, including coaching, development/training, performance management and compensation planning. \#LI-KD1 MIN: $130K MAX: $150K Verint Systems Inc. is an equal opportunity… more