- Mass Markets (TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- TIAA (Frisco, TX)
- …industry. Over 1600 current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course, ultimately arriving in entirely ... But this is so much more than a call center job. As a Financial Services Consultant, you will...application please use one of the below options to contact our accessibility support team: Phone: ### Email: ###@tiaa.org… more
- PennyMac (Plano, TX)
- …through the complete mortgage journey. A Typical Day As the Sales Contact Center Specialist, responsibilities will include performing key functions within ... as well as proper routing of inbound customer calls to appropriate groups.The Contact Center Specialist will: + Perform high-volume of outbound calls to… more
- Baylor Scott & White Health (Mckinney, TX)
- …Note: Benefits may vary based on position type and/or level **Job Summary** The Contact Center Specialist 1, under close supervision, responds to routine inbound ... staff. **Key Success Factors** + Experience in a call center , customer service, or healthcare setting is preferred. Should...values and practices is preferred. + Knowledge of call center telephony and technology preferred. + Ability to promptly… more
- Baylor Scott & White Health (Horseshoe Bay, TX)
- **JOB SUMMARY** The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to ... and provider staff. **KEY SUCCESS FACTORS** + Experience in a call center , customer service and/or healthcare setting preferred. Should possess a moderate… more
- Bank of America (Addison, TX)
- KYC Contact Center Proficiency Coach - Consumer AML Ops - Bilingual Spanish Required Addison, Texas **To proceed with your application, you must be at least 18 ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Addison/KYC- Contact - Center -Proficiency-Coach Consumer-AML-Ops Bilingual-Spanish-Required\_25029610) **Job Description:** At Bank… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …gathering of information, updating and maintaining the departments' database for the Contact Center . + Ensure the confidentiality of all patients, applications, ... **41900BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv...eligibility, payment options and screening for eligibility. + Proactively contact patients to follow up on missed appointments, or… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent ... + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** +… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for ... new and less experienced Triage Consultants. **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred + 8 - 15 years of… more