- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- United States Senate Federal Credit Union (Staunton, VA)
- …assists in the daily activities involved in the operation of the retail branch and/or contact center . Serves as an ambassador of USSFCU by espousing our "Better ... + May be asked to assist at other branches and/or support the contact center depending on staffing needs. + Maintains Knowledge of Bank Secrecy Act (BSA),… more
- University of Virginia (Charlottesville, VA)
- …keeping them updated on various aspects of their visit. This role fully supports the Contact Center during the entire shift. * Manages large volumes of inbound ... appropriate information * Simple scheduling * Adheres to the service line Contact Center metric standards Team Members are expected to follow Standard Operating… more
- Canon USA & Affiliates (Chesapeake, VA)
- …PM - 9 PM EST (occasional Saturdays) Canon ITS is seeking a dynamic and motivated Contact Center Supervisor to lead a team within our Sales Support Group. The ... education - 2-5 years of recent supervisory experience, preferably in a contact center environment - 1-2 years of sales or upselling experience - Experience… more
- Amazon (Herndon, VA)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... resources - 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such… more
- United States Senate Federal Credit Union (Staunton, VA)
- …Experience: Three (3) years of supervisory/managerial responsible experience in a contact center environment with prior consumer lending, teller operations, ... collections, new accounts, banking regulations operations preferred. Skills: Working knowledge of consumer lending required. Excellent math and analytical skills required. Ability to manage multiple tasks and supervise multiple people in a challenging… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent ... + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** +… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for ... new and less experienced Triage Consultants. **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred + 8 - 15 years of… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Associate's Degree or equivalent relevant experience. Bachelor's Degree preferred. + Industry leading certification for expertise preferred + 0-2 years of ... experience. **Other Job Specific Skills** + Excellent understanding of English grammar. + Excellent editing skills. + Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional. + Experience… more
Recent Jobs
-
Ecosystem Solution Consultant (Westborough, MA)
- Olympus Corporation of the Americas (Westborough, MA)
-
Property Mid-Loss Claims Adjuster
- Travelers Insurance Company (Riverside, CA)
-
Overnight Peer Specialist (CRPA) - Mobile Crisis Program
- Helio Health Inc. (Syracuse, NY)
-
Part-time Lecturer- School of Nursing
- University of Texas Rio Grande Valley (Rio Grande, TX)