- Lincoln Financial (Richmond, VA)
- …the intraday plan to ensure optimal service delivery in a dynamic, fast-paced contact center environment. This role is foundational within the Workforce ... + Builds foundational knowledge of WFM tools (Verint, Five9, etc.) and contact center KPIs. **What we're looking for** _Must-haves:_ + 4 Year/Bachelor's degree… more
- Under Armour, Inc. (Richmond, VA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going training needs… more
- Mass Markets (VA)
- …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Amazon (Arlington, VA)
- Description Do you like helping customers implement innovative cloud contact center solutions and solve technical problems? Would you like to do this using the ... on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud - Setting-up and configuring AWS services in-line… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- Pearl Interactive Network (Richmond, VA)
- …thinker and people-first leader who thrives in a fast-paced, mission-driven contact center environment? **Pearl Interactive Network** is seeking accomplished ... and Responsibilities:** + Responsible for the day-to-day management of an individual contact center , including contact center supervisors. + Monitor the… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- TEKsystems (Hampton, VA)
- …maiden names, nick names, preferred names, etc.). Reminders When Recruiting Contact Center Operations Workers Internet connectivity: Remote workers supporting ... Description: Project Overview: Supporting Maine State-based Marketplace, Consumer Assistance Center . Provide customer service assistance for the State-run health... contact center operations must have access to the internet via… more
- Mass Markets (VA)
- …technical support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
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