- Under Armour, Inc. (Atlanta, GA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Mass Markets (Savannah, GA)
- …entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer ... service, technical support, inside sales, or back-office support in a contact center environment is a plus. To be considered for this role, you must complete a… more
- Black & Veatch (Atlanta, GA)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... laws and regulations. **Certifications** Professional Engineer License preferred Commissioning Agent , certified by a national recognized commissioning organization. Acceptable… more
- RELX INC (Alpharetta, GA)
- …our Team: The US Head of Risk HR Business Partners works closely with the Center of Excellence (COE) partners to ensure the effective delivery of COE programs and ... region level + Partners with the regional Shared Services Center and Payroll teams to ensure the end-to-end employee...driven insights and solutions + Serves as a change agent and promotes self service capability enabled through identified… more
- Ryder System (Atlanta, GA)
- …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg… more
- Mass Markets (Savannah, GA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Verint Systems, Inc. (Atlanta, GA)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...10+ years of progressive leadership experience + Experience with agent assistant and IVA solutions and as a practitioner… more
- Quality Technology Services, LLC (Atlanta, GA)
- …life safety systems, Electrical, Mechanical, and EPMS/BMS systems of a Data Center environment. This role will oversee, document, and track various aspects of ... serve as a project manager and liaison to a third-party commissioning agent . This role requires work hours to support construction/commissioning activities of data… more
- State of Georgia (Fulton County, GA)
- …Analyst is responsible for collecting, analyzing, and interpreting data related to contact center operations. Analyzes performance metrics such as call volume, ... response times, customer satisfaction, agent productivity, and abandonment rates. Resolves complicated issues involving...(KPIs) to assess the efficiency and effectiveness of the contact center . Research and resolves program issues… more
- EDB (Atlanta, GA)
- …the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + Proven track ... support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the...of people and ideas. These values remain at the center of our culture and are key to our… more