• Work at Home Customer Service Agent…

    Mass Markets (KS)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
    Mass Markets (08/28/25)
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  • Cable Sales Agent

    Mass Markets (Wichita, KS)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
    Mass Markets (07/03/25)
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  • Contact Center Quality Assurance…

    Mass Markets (Wichita, KS)
    …and strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
    Mass Markets (09/03/25)
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  • Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Topeka, KS)
    … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Experienced Call Center Operations…

    Mass Markets (Wichita, KS)
    …+ Minimum 3 years of experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. + Proficiency in ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +... contact center tools, CRM systems, and reporting... contact center tools, CRM systems, and reporting platforms. + Ability… more
    Mass Markets (09/03/25)
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  • Call Center Supervisor

    Mass Markets (Wichita, KS)
    …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (07/11/25)
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  • Call Center Director

    Mass Markets (Wichita, KS)
    …of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is responsible ... of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and… more
    Mass Markets (08/08/25)
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  • Call Center Team Leader

    Mass Markets (KS)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
    Mass Markets (06/13/25)
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  • Call Center Supervisor

    Pearl Interactive Network (Topeka, KS)
    …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
    Pearl Interactive Network (07/04/25)
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  • Real Time Analyst

    Mass Markets (KS)
    …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
    Mass Markets (06/13/25)
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