- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... or call center environment. + Prior call center experience (as a recruiter or agent )...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Ryder System (Santa Fe, NM)
- …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg… more
- Verint Systems, Inc. (Santa Fe, NM)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...10+ years of progressive leadership experience + Experience with agent assistant and IVA solutions and as a practitioner… more
- NTT America, Inc. (Las Cruces, NM)
- …process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen ... Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations....any and all users. If you would like to contact us regarding the accessibility of our website or… more
- EDB (Santa Fe, NM)
- …the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + Proven track ... support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the...of people and ideas. These values remain at the center of our culture and are key to our… more
- Sharecare (Santa Fe, NM)
- …chat to deliver coaching sessions a plus + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency in ... or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction /… more
- Carrington (Santa Fe, NM)
- …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... or exceed defined KPIs, such as penetration, right party contact rate, abandonment rate, compliance and quality testing. +...two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended… more