- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- Allied Universal (Richardson, TX)
- …alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. **RESPONSIBILITIES:** + Monitor a ... of experience in dispatching, security, customer service, or call center role + Must be capable of working in...any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an… more
- Mass Markets (Killeen, TX)
- …and strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …gathering of information, updating and maintaining the departments' database for the Contact Center . + Ensure the confidentiality of all patients, applications, ... eligibility, payment options and screening for eligibility. + Proactively contact patients to follow up on missed appointments, or...GED. + One (1) year customer service, multi-line call agent and/or call center experience. + Healthcare… more
- Mass Markets (Killeen, TX)
- …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Deloitte (Houston, TX)
- …pioneer in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the ... the transformation, focusing on the strategy, design, and oversight of next generation contact center platforms across an enterprise of over 5,000 agents. This… more
- Mass Markets (Killeen, TX)
- …+ Minimum 3 years of experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. + Proficiency in ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +... contact center tools, CRM systems, and reporting... contact center tools, CRM systems, and reporting platforms. + Ability… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more