• Call Center Team Leader

    Mass Markets (TX)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
    Mass Markets (06/13/25)
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  • Access Center Workforce Management Analyst

    Houston Methodist (Katy, TX)
    …Analyst position is responsible for providing real-time intraday reporting and support for contact center operations. This position monitors call volume trends, ... workforce planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual (English/Spanish)… more
    Houston Methodist (08/30/25)
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  • Call Center Supervisor

    Pearl Interactive Network (El Paso, TX)
    …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
    Pearl Interactive Network (07/04/25)
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  • Strategic Total Rewards Business Partner FKC

    Fresenius Medical Center (Dallas, TX)
    …and innovative practices in total rewards to address global talent needs. + Primary contact of Total Rewards and our Business. + Liaison to business on escalations ... regulatory changes. **_Leadership and Collaboration_** **:** + Act as a change agent to influence and support cultural alignment with total rewards strategies. +… more
    Fresenius Medical Center (09/02/25)
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  • Real Time Analyst

    Mass Markets (TX)
    …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
    Mass Markets (06/13/25)
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  • Quality Assurance Specialist

    Mass Markets (TX)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
    Mass Markets (06/13/25)
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  • Manager, Workforce Analytics I

    Chewy (Dallas, TX)
    …relationships, build cohesion, and address team dynamics. . Expert understanding of contact center workload management, staffing, and scheduling. . Confidence in ... feedback systems to reduce errors in Time Operations, Command Center , and Managing Agent Profiles. . Drive...to work on a schedule that supports a 24x7 contact center . . Travel may be required.… more
    Chewy (09/01/25)
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  • Customer Service Systems Ops Analyst

    Under Armour, Inc. (Austin, TX)
    …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
    Under Armour, Inc. (07/09/25)
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  • Client Experience Specialist - US Based Remote

    Anywhere Real Estate (Houston, TX)
    …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...to all parties. + Serve as the deal stakeholder's point-of- contact for agents and their clients through closing, which… more
    Anywhere Real Estate (09/03/25)
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  • TPUS | Assistant Manager Customer Experience | El…

    Teleperformance USA (El Paso, TX)
    …goals.** + **Operational Oversight:** **Oversee the day-to-day operations of the contact center , ensuring operational efficiency, service quality, and adherence ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...**Your Responsibilities** **As the** **Verizon OB Sales Assistant Call Center Manager** **, you will be responsible for developing… more
    Teleperformance USA (08/15/25)
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