- Pearl Interactive Network (Richmond, VA)
- …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
- Interactive Government Holdings, Inc. (Springfield, VA)
- …as Program Manager for the Defense Health Agency's inTransition Support Services Contact Center . inTransition Support Services will provide support to ... Guard, Coast Guard, and veterans. Provide inTransition Support Services through a contact center that provides response for customers by telephone, voicemail,… more
- Amazon (Arlington, VA)
- …real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational ... that harness the power of generative AI. Starting in 2024, the Innovation Center launched a new Custom Model and Optimization program to help customers develop… more
- Serco (Norfolk, VA)
- **Position Description** Serco is seeking a **Network Operations and Security Center (NOSC) Manager** to join our growing team of diverse professionals supporting ... active DoD Top Secret security clearance.** As a Network Operations and Security Center Manager, you will support a unique Joint Staff capability which includes the… more
- Mass Markets (VA)
- …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Under Armour, Inc. (Richmond, VA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Anywhere Real Estate (Virginia Beach, VA)
- …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...to all parties. + Serve as the deal stakeholder's point-of- contact for agents and their clients through closing, which… more
- PenFed Credit Union (Alexandria, VA)
- …DMV area occasionally. This position will act as a point of contact for real estate agents, providing transaction coordination and overall transaction processing. ... departments and offices to perform full-service, best-in-class support to ensure agent success. Residential real estate experience in an administrative or sales… more
- Koniag Government Services (Alexandria, VA)
- …telecommuting options following completion of IAC training. **Summary:** Specialists provide telephonic contact center support to the general public who seek ... and Trademark Office (USPTO) to become part of the Inventors Assistance Center (IAC) team. These Specialists answer customer inquiries and provide patent assistance… more