- Zoom (San Jose, CA)
- …both virtual and live agent channels. This includes ownership of omni-channel contact center solutions (Zoom Contact Center ), support ticketing ... What you can expect Zoom's Customer eXperience (CX) Systems Engineering team is looking...+ Developing REST/SOAP integrations with external platforms (eg, Zoom Contact Center , Salesforce) using IntegrationHub, MID Servers,… more
- UGI Corporation (Rocklin, CA)
- … team. In this critical role, you'll be the eyes and ears of our contact center operations, monitoring live performance metrics and taking proactive action to ... You'll Do As our Real Time Specialist, you'll be at the heart of our contact center operations: Real-Time Operations Management + Monitor inbound contact … more
- SMBC (Los Angeles, CA)
- …at https://www.smbcmanubank.com/privacy/ccpa-disclosure . Persons with disabilities may contact our Customer Contact Center toll-free at ### to request ... for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a… more
- Ryder System (Sacramento, CA)
- …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg… more
- Sunrun (CA)
- …join our team. This role is ideal for a candidate who understands both AWS Contact Center solutions and Salesforce CRM workflows, and who can bridge these ... a company and brand that puts power at the center of life. And we're doing it by designing...technologies to deliver seamless customer support experiences. The candidate will work closely with… more
- DHL Express, Inc. (San Diego, CA)
- …with DHL today ** DHL currently has openings for a **Full timeService Dockworker agent ** **.** The **Service Dockworker agent ** ensure the efficient and timely ... processing and handling of customer outbound and inbound shipments. Success in this position... service, sales, and operational support at the Service Center by answering phone calls, greeting visitors, and resolving… more
- Verint Systems, Inc. (Sacramento, CA)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... At Verint, we believe customer engagement is the core of every global...VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business… more
- Legrand NA (Union City, CA)
- …at all times. What Will You Do? + Serve as the primary point of contact for assigned customer accounts, providing excellent customer service and support ... role within our organization providing sales support and superior customer service from the sale through to a successful...also generates sales with a close partnership with our agent representatives through project collaboration and serves as the… more
- Kelly Services (San Diego, CA)
- …+ At least two years' work experience, preferably in an administrative or customer service field using office equipment and software such as Microsoft Office + ... Operate office equipment: scanners, mailers, and TDIS-PD system. + Provide customer service: assist applicants at counters, schedule appointments, and provide… more
- Amazon (San Francisco, CA)
- …needs. We need to transform our CX into a smart, emotionally intelligent (digital) agent helping customers find audio content using their own language - whether they ... sophisticated personalization, deepening fan experiences, and creating more intuitive customer journeys. This greenfield team incubates high-impact opportunities to… more
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