- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (Las Cruces, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... and techniques + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Under Armour, Inc. (Santa Fe, NM)
- …Participate in the design and implementation of performance standards. * Evaluate and monitor customer contact drivers and report out to UA leadership. * Support ... Customer Service Systems Ops Analyst ** Customer ...Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards… more
- NTT America, Inc. (Las Cruces, NM)
- …adaptable, and forward-thinking organization, apply now. We are currently seeking a BPO Customer Care Associate to join our team. Customer Care Associate, ... on business requirements. **Basic Qualifications:** + 1 year experience (WAH) remote customer service + 1 year experience working in an office setting, multitasking… more
- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... or call center environment. + Prior call center experience (as a recruiter or agent )...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more