- Carrington (Jacksonville, FL)
- …our amazing team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all daily dialer campaigns and strategies ... reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create...or exceed defined KPIs, such as penetration, right party contact rate, abandonment rate, compliance and quality testing. +… more
- Chewy (Plantation, FL)
- **Our Opportunity:** Chewy is seeking a DevSecOps Engineer II to join our established technology team in **Plantation, FL** . Our mission is to be the most trusted ... + Experience managing GCP native security services: Security Command Center , IAM, Google Cloud Storage, Logs and Log Sinks....security tools and platforms. + Knowledge of Open Policy Agent - Rego. + Understanding of Git and GitOps… more
- CGI Technologies and Solutions, Inc. (Miami, FL)
- **Passport Support Associate II ** **Category:** Administration **Main location:** United States, Florida, Miami **Position ID:** J0824-1115 **Employment Type:** Full ... archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will-Call counters: o At the Information Station, ensure… more
- Mass Markets (Macdill AFB, FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (FL)
- …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- CVS Health (Tallahassee, FL)
- …years experience in utilizing Avaya CMS Supervisor, Five9 or similar ACD system for contact center management and reporting. + Minimum 3 years experience in ... groups/queues VTO/OT needs Schedule adjustments to optimize service level performance and agent occupancy Analysis of impact and approval of all scheduling activity… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... or call center environment. + Prior call center experience (as a recruiter or agent )...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more