- Zoom (San Jose, CA)
- …both virtual and live agent channels. This includes ownership of omni-channel contact center solutions (Zoom Contact Center ), support ticketing ... workflows. + Developing REST/SOAP integrations with external platforms (eg, Zoom Contact Center , Salesforce) using IntegrationHub, MID Servers, and Scoped… more
- UGI Corporation (Rocklin, CA)
- … team. In this critical role, you'll be the eyes and ears of our contact center operations, monitoring live performance metrics and taking proactive action to ... Work Schedule:Hybrid - 3 days in office, 2 days remote Hours:11:30 AM - 8:00 PM Eastern, Monday -...Time Specialist, you'll be at the heart of our contact center operations: Real-Time Operations Management +… more
- Zoom (San Jose, CA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... proprietary AI models. Staying current with trends in AI agent architectures, LLM applications, and emerging tools. + Collaborating...today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom… more
- Humana (Sacramento, CA)
- …+ 2+ years of experience in real-time workforce operations, preferably in a contact center or similar environment. + Strong proficiency in WFM software ... **Key Responsibilities:** + Monitor real-time service levels, queue performance, and agent adherence to ensure alignment with intraday staffing goals. + Identify… more
- Sunrun (CA)
- …join our team. This role is ideal for a candidate who understands both AWS Contact Center solutions and Salesforce CRM workflows, and who can bridge these ... a company and brand that puts power at the center of life. And we're doing it by designing...culture you can run with. This position is primarily remote , with occasional visits to a local office or… more
- WSP USA (Oakland, CA)
- **JOB SUMMARY** The Customer Service Agent (CSA ) is responsible for handling inbound customer inquiries into the Customer Service Center (CSC). This will ... AND RESPONSIBILITIES** + Serve as the primary point of contact for customers addressing their service issues and concerns....as needed. + Must have a quiet and secure remote working environment. + Must be able to pass… more