- Ryder System (Raleigh, NC)
- …system such as: **ServiceNow HRSD Module** (MUST) and Workday HCM module.(Preferred) REMOTE work from HOME **Essential Functions** + Design, develop, configure, and ... integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app +...the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough… more
- CIBC (King, NC)
- …business continuity plan, team meetings, celebrations, events). We have embarked on an Agent @Home remote work program. All employees may be given the opportunity ... **What you'll be doing** You'll work in the Mortgage Contact Centre team. As a Mortgage Servicing Representative you'll...to work from home, if you can meet the Agent @Home program requirements and are able to attend your… more
- Carrington (Raleigh, NC)
- **Come join our amazing team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all daily dialer campaigns and ... reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create...or exceed defined KPIs, such as penetration, right party contact rate, abandonment rate, compliance and quality testing. +… more
- Pearl Interactive Network (Raleigh, NC)
- …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
- Sharecare (Raleigh, NC)
- …chat to deliver coaching sessions a plus + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency in ... or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction /… more
- Under Armour, Inc. (Raleigh, NC)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Camping World (Greenville, NC)
- …a key member of the Workforce Management team, providing analytical support to contact center operations, forecasting contact volumes, determining staffing ... and monthly to maintain forecast accuracy + Recommend proper contact center staffing levels + Project staffing...the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is meeting deliverables and deadlines.… more
- Coinbase (Charlotte, NC)
- …you, there's no better place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation is required throughout the ... role is expected to report onsite in our US Center of Excellence office in Charlotte, NC.* *What you'll...analyzing KPI trends and conduct root cause analysis. Surface agent and non- agent opportunities and work with… more
- EDB (Raleigh, NC)
- …the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + Proven track ... observability. For more information, visit www.enterprisedb.com Candidate Note: This position is 100% remote for candidates based in the US EDB is seeking a dynamic… more
- Cayuse Holdings (Raleigh, NC)
- …Agile delivery focuses on orchestrating and executing the quality assurance strategy for contact center solutions. In an Agile framework, this role involves ... **Overview** **Job** **Title:** Genesys Test Lead **Location:** Remote (US) **Type:** Corp to Corp **Start** **Date:**...Agile Delivery requires a combination of technical expertise in contact center systems, leadership skills, and a… more