- Sprinklr (TX)
- …preferred + 10+ years of experience in Enterprise architecture, data architecture and Contact Center and UC environments + 5+ years of experience with ... in **multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments** **.** + Experience with cloud contact center technologies ranging… more
- PenFed Credit Union (San Antonio, TX)
- …role will be responsible for launching and operationalizing our end-to-end PenFed Home Contact Center Experience Platform. The platform integrates real ... + Define and lead the end-to-end design and implementation of the PenFed Home Contact Center experience platform, including online and offline engagement… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- AON (The Woodlands, TX)
- …feedback on contact center calls. + Passion for learning and coaching + Experience as a Contact Center Rep (knowledge of processes, metrics, roles) + ... performance issues (as required) + Monitor (phone and non-phone) customer interactions and provide coaching / feedback to Agents... calls. + Passion for learning and coaching + Experience as a Contact Center … more
- Mass Markets (TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- Verint Systems, Inc. (Austin, TX)
- …(7) years' of experience in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or ... global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity... accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement… more
- Allied Universal (Houston, TX)
- …Operations Officer. The Security Operations Center is a sophisticated command center focused on customer service and site monitoring. Security Operations ... computer applications, and provide outstanding customer service for each customer interaction. Additional responsibilities of the Security Center Officer… more
- The City of Houston (Houston, TX)
- …single point of contact for Operations, Security, Maintenance, and Information/ Customer Service. PURPOSEOFTHE POSITION The Airport Operations Center (AOC) ... is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/ Customer ...a medium to high volume dispatch, communications, or call center preferred. CCTV experience a plus. The… more
- Carrington (Plano, TX)
- …focus on BI Reporting solutions. + Two (2) plus years related technical or contact center experience , with automated dialer management tools/applications in ... you'll do:** + Develop the standard reporting practices for Customer Contact and the Dialer Operations. +...a large high call volume call center . + Two (2) plus years' experience … more
- Mass Markets (TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... hold a valid Healthcare Insurance License + Previous call center experience is preferred. + Proficient in...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more