- NBT Bank (Williamsville, NY)
- … customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center ... Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible...Diploma or GED required + Associates Degree preferred + Customer service experience preferred Skills and Abilities:… more
- Humana (Albany, NY)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Pearl Interactive Network (Albany, NY)
- **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** ... is valued and your growth is supported? We're seeking contact center agents who love helping others,...callers to proper channels. + Display excellent communication and customer service skills and exhibit a high… more
- M&T Bank (Williamsville, NY)
- …skills Strong knowledge of departmental systems, documents and procedures Previous call center , banking operations, or customer service experience **Physical ... position is the first level of management within the Contact Center . Directs the daily workflow of...a minimum of 2 years' work leadership experience Excellent customer service skills with ability to use… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ... Monitors customer interactions and reviews and analyzes customer...policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team… more
- Hoselton (East Rochester, NY)
- …to answer phones faster than others! You Should + Have at least 1 year of customer service experience(call center experience is preferred but not required) + ... asking general questions or needing to speak with their service advisor + Update/collect customer 's contact...Don't wait click _Apply Now._ **POSITION SUMMARY** The Call Center Customer (CCC) Service Representative… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service . + Demonstrates exceptional understanding of military culture ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates expertise in handling and… more
- M&T Bank (Williamsville, NY)
- …Experience Required:** Associate's degree and a minimum of 2 years mortgage origination and/or customer service experience, or in lieu of a degree a combined ... work experience including a minimum of 2 years mortgage originator and/or customer service experience. **Education and Experience Preferred:** General PC… more
- Rochester Institute of Technology (Rochester, NY)
- …base. Provide first contact resolution per documented expectations. + Represent RIT Service Center on project teams and participate in internal projects to ... any part of the application and hiring process, please contact the Human Resources office at ### or email...Service Center Analyst will provide best-in-class service with a high degree of customer … more
- Mount Sinai Health System (New York, NY)
- …**General Skills and Competencies** + Able to work independently + Must have excellent customer service skills + Able to work well with patients, visitors, ... appropriate recipients and greeting patients and visitors with the highest level of customer service + Provides clerical and administrative support to physicians… more