- ISC2 (Alexandria, VA)
- …High School diploma or GED required + Minimum 3 years of customer service experience in a call center environment preferred **Physical and Mental Demands** + ... promoting new services. This is not a conventional call center role with the focus on customer ...this in mind, the CEA must be passionate about customer experience and providing world-class service to… more
- Capital One (Richmond, VA)
- …Qualifications** + High School Diploma, GED, or equivalent certification + At least 3 years of Customer Service or Call Center Experience + At least 1 year ... office **Preferred Qualifications** + At least 4 years of Customer Service or Call Center ...for a position, and you require an accommodation, please contact Capital One Recruiting at ### or via email… more
- Deloitte (Rosslyn, VA)
- …and reporting dashboards to optimize performance. + Provide ongoing support to contact center staff, addressing technical issues and ensuring effective use ... best practices. + Work closely with cross-functional teams, including IT, operations, and customer service , to ensure integration and alignment of systems and… more
- Siemens (Richmond, VA)
- …and permanent basis without company sponsorship. Preferred Qualifications: Experience in customer service or warranty support roles within the industrial ... integration and performance. Serve as a primary point of contact for customer inquiries and concerns related...Engineering or a related field. 3-5 years of field service experience, ideally with data center or… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... responsibilities * Own customer storytelling for the AWS Generative AI Innovation Center , a group of scientists and strategists with deep AI expertise that guide… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you...'s enterprise adoption strategy and business goals for respective service domain. - Develop and scale customer … more
- General Dynamics Information Technology (Chantilly, VA)
- …an understanding of IT service management processes. + Supporting a 24x7 world-class service center + Provides first level support for inbound incidents and ... helpdesk support and or networking * Required Technical Skills: Customer service and/or support experience working in... and/or support experience working in a Help Desk, Service Desk, or Call Center environment is… more
- American Express Global Business Travel (Richmond, VA)
- … Delivery Manager is accountable for driving outstanding performance across 3-5 outsourced customer service centers, with a sharp focus on delivering a 5-star ... of vendor management experience with a strong focus on customer service delivery and performance oversight +...Excel, PowerPoint, Word, and Outlook; experience with CRM and contact center tools (Salesforce, NICE, Zendesk, etc.)… more
- SolomonEdwards (Richmond, VA)
- …Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or ... About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full- service professional services firm offering financial, operational, and technology consulting and… more
- Merck (Richmond, VA)
- …Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Service , Customer Strategy, ... territory or within a reasonable commuting distance to workload center . + Travel (%) varies based on candidate's location...to seek and provide additional information. + Within select customer accounts, acts as primary point of contact… more