- CACI International (Chantilly, VA)
- …Tier 2/3 teams to address complex problems. As part of a globally integrated service center , you'll be expected to interface with government leadership, system ... support, and delivering mission-focused results. As a key member of the Integrated Service Center , the Frontline Account Manager will: Key Responsibilities: +… more
- CyrusOne (Sterling, VA)
- …between internal stakeholders, contractors, and external partners. + Collaborate with Service Delivery, Facility Management, IT, InfoSec, Customer Success, ... and Construction teams to ensure that security initiatives align with overall data center operations and customer requirements. Budget Management: + Develop and… more
- Amazon (Manassas, VA)
- …Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of ... within its owned and operated data centers. All data center equipment supporting customer services must maintain...systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... achieving aggressive targets. + Strong understanding of BPO services, customer service , and outsourcing models. + Excellent...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- Verint Systems, Inc. (Richmond, VA)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT and ... Data Science. + 10+ years of in-depth experience with contact center operations - either in a...+ Strong analytical and critical thinking skills. + Excellent customer service and leadership skills. + Effective… more
- Carrington (Richmond, VA)
- …annual bonus. **What you'll do:** + Develop the standard reporting practices for Customer Contact and the Dialer Operations. + Responsible for leading ... changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly. +...forecast data for project, and programing requirements. + Ensures customer goals are met by analyzing work volume variances… more
- HCA Healthcare (Richmond, VA)
- …Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center ' customer groups (ie ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...want your knowledge and expertise! The HCA Capital Transfer Center handles the patient movement and logistics for over… more
- Amazon (Manassas, VA)
- …Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of ... supporting Amazon within its owned and operated data centers. All data center equipment supporting customer services must maintain better than 99.999%… more
- Old Dominion Freight Line (Richmond, VA)
- … service centers and customer facilities or work sites within the service center 's geographic area. They sort, handle, load, and/or unload freight at ... the timely and safe delivery of freight between our service centers and customer locations. The ideal...tools and supplies (eg pallets, straps, rope). + Frequent contact with service center personnel;… more