- USAA (Chesapeake, VA)
- …various responsibilities divided amongst the following lines of business within USAA P&C: Contact Center Excellence, First Party Injury, Third Party Injury, and ... areas: First Party Injury Claims, Third-Party Injury Claims, P&C Litigation Claims, or Contact Center Process Expertise experience. + Prior experience in claims… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ... Monitors customer interactions and reviews and analyzes customer...policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team… more
- CARMAX (Richmond, VA)
- …+ Experience managing, training and mentoring others in IT SaaS platforms, specifically contact center tech. + Able to easily motivate and inspire team ... experience. The position partners with the following business areas: Retail, Customer Experience, Customer Relations, Service Operations, among others.… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service . + Demonstrates exceptional understanding of military culture ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates expertise in handling and… more
- USAA (Chesapeake, VA)
- …**Process Expertise:** + In-depth knowledge of the end-to-end Status Call process. + Customer service expertise for positive customer experiences. + Mastery ... to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the...where our core values - honesty, integrity, loyalty and service - define how we treat each other and… more
- Amazon (Chantilly, VA)
- …A day in the life The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person ... Technician is both the technical expert and primary customer support contact to the customer...with the customer to provide an exceptional customer experience and drive data center up-time… more
- Amazon (Manassas, VA)
- …own them to completion. The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The ... Technician is both the technical expert and primary customer support contact to the customer...with the customer to provide an exceptional customer experience and drive data center up-time… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... Diploma + 2-3 years of experience in a call center or customer service environment....and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Citizens (Glen Allen, VA)
- …experience, in the following areas: Fraud Analysis, Financial services industry, Customer service , and Contact center experience a plus + Team player ... a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our… more
- Amazon (Arlington, VA)
- …Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center environment - 3+ years hands-on coding experience with REST APIs and ... equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more