- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …(NGD) is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of beneficiaries ... * Manage the operations and management of the NGD Customer Relationship Management (CRM) application to support uptime requirements...closely with all existing operational NGD environments at each contact center and the NGD hosting vendor… more
- NANA Regional Corporation (Fredericksburg, VA)
- …and procedures. + Assist other NDCAC personnel with problems or issues. + Support customer requests based on Service Level Agreement's. + Perform and conduct ... support the FBI at the National Domestic Communications Assistance Center (NDCAC). In this role, you will help manage...records. + Must possess skills and understanding to support customer requests based on Service Level Agreement's.… more
- Quality Technology Services, LLC (Ashburn, VA)
- The **Operations Service Center Facilities Support Engineer I (FSE)** will be primarily responsible for all facilities' major incident management, monitoring a ... will be assigned by management as needed. The Operations Service Center is a 7 x 24...value-added process improvement. + Awareness of when to send customer communication based on impact on the customer… more
- Aston Carter (Arlington, VA)
- We are hiring for 40 100% remote HR Call Center Customer Service Reps for a well-known tech. company! Job Description: We need exceptionally talented, ... to join our HR Live Support Customer Service Team. As a Call Center HR...accurate, consistent, and timely responses to inquiries through various contact channels, including phone, web case, and chat. Responsibilities:… more
- Veterans Affairs, Veterans Health Administration (Chesapeake County, VA)
- …School diploma or equivalent. Preferred Experience: Medical transport via wheelchair or gurney; customer service . You will be rated on the following Competencies ... Atlantic Health Care Network (VISN 6), Hampton VA Medical Center , within the Volunteer Support Service also...to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the… more
- Quality Technology Services, LLC (Ashburn, VA)
- …with our Sales, Facility Operations, and Development teams to seamlessly integrate customer requirements without impeding data center operations and services. ... of products and services offered to QTS clients at each of our data center facilities. The position is required to partner with our Solutions Engineering and… more
- TekSynap (Arlington, VA)
- …agents and supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. The mission of FDIC's ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Oversee Event Operations Center (EOC) Facility + Oversee general Monitoring: + Develop and Publish… more
- Quality Technology Services, LLC (Richmond, VA)
- …+ Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. + ... is also responsible for assisting customers on the Data Center floor both in person and via the telephone,...floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system,… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- Amazon (Herndon, VA)
- …deep dive issues and develop mitigations to minimize impact. They strive to ensure data center capacity is delivered ahead of customer demand. A day in the life ... countries around the world. As part of the AWS Infrastructure organization, Data Center Planning and Delivery (DCPD) prepares for, plans, and builds the data centers… more