- Mass Markets (FL)
- …managing P&L, KPIs, and enterprise-level initiatives + Advanced understanding of contact center technologies, CRM platforms, and performance analytics + ... POSITION OVERVIEW MCI is a leading Business Process...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (FL)
- …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... POSITION OVERVIEW MCI is a leading Business Process...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (FL)
- …business development, sales strategy, and client relationship management especially within the outsourced contact center and BPO space. To be considered for this ... POSITION OVERVIEW MCI is a leading Business Process...modeling, and contract negotiation. + Experience in BPO and contact center operations (inbound, outbound, chat, email).… more
- Under Armour, Inc. (Tallahassee, FL)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... track performance at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going… more
- Pearl Interactive Network (Tallahassee, FL)
- …and contact - center capabilities. Pearl's focus areas include contact center services, behavioral and mental health, and helpdesk/digital transformation. ... case studies, digital demand gen) that highlight Pearl's consultative, compassionate contact - center model. + Monitor market trends, competitor activity, and… more
- Chewy (Hollywood, FL)
- …about delivering excellent customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports ... experience in contact centers. + Proficient in real-time contact center management, including agent availability and meeting SLAs. + Understand important… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... POSITION OVERVIEW MCI is a leading Business Process...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... POSITION OVERVIEW MCI is a leading Business Process...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Carrington (Jacksonville, FL)
- …+ Ensure that new system changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly. + Manage programs and queries to ... technologies and processes including delinquency dialer routines, call routing and contact center fundamentals preferred. + Ability to understand complex… more
- Mass Markets (FL)
- …a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight ... POSITION OVERVIEW MCI is a leading Business Process...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more