• Director, Consult Partner - Contact…

    Kyndryl (Albany, NY)
    …to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in ... + Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
    Kyndryl (07/29/25)
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  • Specialty Seller BPO, Contact Center…

    NTT America, Inc. (NY)
    …and forward-thinking organization, apply now. We are currently seeking a Specialty Seller BPO, Contact Center (Remote) US to join our team in New York, New York ... (US-NY), United States (US). ** Position Summary** We are seeking a seasoned **Business Process...We are seeking a seasoned **Business Process Specialty Seller Contact Center ** with a proven track record… more
    NTT America, Inc. (08/23/25)
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  • Senior Application Architect Contact…

    Humana (Albany, NY)
    …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
    Humana (08/27/25)
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  • Senior Contact Center Representative

    Amalgamated Bank (New York, NY)
    Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and ... has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from...Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting… more
    Amalgamated Bank (08/26/25)
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  • Zoom Contact Center Sales Specialist

    Zoom (New York, NY)
    …(Healthcare, Public Sector, Higher Education) Account Executive with specialized experience in Contact Center sales. Understands the industry standards, and has ... solutions What we're looking for + Experience (5+ yrs) Contact Center Sales Experience + Able to...calendar. We look forward to receiving your application! Anticipated Position Close Date: 09/07/25 Ways of WorkingOur structured hybrid… more
    Zoom (09/01/25)
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  • Contact Center Service…

    M&T Bank (Williamsville, NY)
    ** Contact Center Service Representative** **Location:** **Williamsville, NY. This is an 100% on-site position for the first 3 months - Job then changes to a ... customer service, sales or related experience + Familiarity with Contact Center systems + Experience functioning in...pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful… more
    M&T Bank (08/22/25)
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  • Contact Center Specialty Service…

    M&T Bank (Williamsville, NY)
    …years' banking/financial services customer service, sales or related experience Familiarity with Contact Center systems and frequently used forms, products and ... **Location** **:** **Williamsville, NY** (Amherst Center ) _You are required to be on-site for...appropriate to ensure their resolution. Serve as point of contact for newly-hired agents for basic questions and mentoring… more
    M&T Bank (07/12/25)
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  • Bilingual (Spanish) Mortgage Contact…

    M&T Bank (Williamsville, NY)
    …** ** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between 10-15 ... other related duties as assigned. **Scope of** **Responsibilities** **:** The position works under minimal supervision and uses independent judgment and discretion… more
    M&T Bank (08/16/25)
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  • Patient Contact Center…

    UHS (Norwich, NY)
    Position OverviewA Patient Contact Center Representative (PCCR) is the customer service liaison to each of our practices. The PCCR interacts with each ... with courtesy and respect using exceptional communication skills. The purpose of this position is to provide our patients with a seamless experience while following… more
    UHS (08/26/25)
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  • Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent ... + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** +… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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