- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent ... + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** +… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... additional minimum of 3 years' experience in supervisory or leadership position . Prior experience working with military and/or Veterans populations preferred.… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for ... a Public Trust clearance **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to,… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a **Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... maintain data across our various Contact Center software applications and call management systems. You'll serve as the technical liaison between application… more
- Amazon (New York, NY)
- …related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact ... center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact,… more
- Kaleida Health (Buffalo, NY)
- …is a transformative leader responsible for building and operating a high-performance, patient-first contact center that serves as the health system's front door. ... leads the strategy, implementation, and ongoing operations of a centralized contact center across phone, chat, text and self-service channels, designed… more
- Amazon (New York, NY)
- …related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact ... center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact,… more
- Broadview FCU (Albany, NY)
- …of education and experience will also be considered). + Minimum of 2 years' contact center experience + Lending certification a plus. + Flexible to work ... then you have come to the right place! This position is located in Albany, NY. This position...escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, investigates… more
- Pearl Interactive Network (Albany, NY)
- …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
- EAC Network (Hempstead, NY)
- …any problems. Keep record of vehicle repairs. + Maintain transportation lists and contact center members to inquire about transportation reservations. + Maintain ... Driver (Part-Time) - Hempstead Senior Community Service Center Job Details Job Location 24 Clinton C....Boone Street, Hempstead, New York 11550 - Hempstead, NY Position Type Part Time Education Level None Salary Range… more