- Capgemini (New York, NY)
- …user behaviour insights. * Orchestrate customer experience workflows using Genesys for contact center and omnichannel support. * Monitor solution performance and ... * Strong understanding of REST APIs, Webhooks, enterprise security standards, and contact center technologies. * Excellent communication skills with the ability… more
- Amazon (New York, NY)
- …and high technology. We're looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE ... Description This position is part of the AWS Specialist and...- Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business.… more
- Amazon (New York, NY)
- …team's deliverables About the team Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and ... With Amazon Connect, you can create your own cloud-based contact center and be taking calls in...several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market… more
- Amazon (New York, NY)
- …team culture About the team Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal ... With Amazon Connect, you can create your own cloud-based contact center and be taking calls in...several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market… more
- Kyndryl (Albany, NY)
- …clientele, focusing on enhancing client HR, IT service management, collaboration, contact center , and employee experience functions across the enterprise. ... transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center , Employee Experience, and related DWS offerings.… more
- National Safety Council (Syracuse, NY)
- …learning site administrators, instructors, and/or other stakeholders in an omnichannel contact center environment. Accurately enter and access customer ... in our mission to save lives and prevent injuries. Position Highlights: Provide quality customer service to various parties,...least 2 years of customer service experience in a contact center environment. + Excellent verbal and… more
- Capgemini (New York, NY)
- …with policy admin systems (eg, Guidewire). * Architect omni-channel experiences including contact center , customer service, and sales enablement capabilities. * ... reference models. Technology Strategy & Innovation * Drive innovation in CRM and contact center technologies, including AI/ML, voice analytics, and automation. *… more
- Zoom (Albany, NY)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom… more
- CIBC (New York, NY)
- …**What you'll be doing** You'll work in a fast- paced Contact Center where you'll have meaningful client-focused conversations. As ... Client Support Specialist, you'll be the first point of contact for clients calling in with questions or requests...$57,000 based on experience, qualifications, and location of the position . The successful candidate may be eligible to participate… more
- Old Dominion Freight Line (Henrietta, NY)
- …trailers using appropriate tools and supplies (eg pallets, straps, rope) + Frequent contact with service center personnel; fast-pace and deadline oriented + This ... Summary Based on the level of freight available, this position may safely load and unload freight at the...tools and supplies (eg pallets, straps, rope). + Frequent contact with service center personnel; fast-pace and… more