- Cognizant (Harrisburg, PA)
- …Provide second level Five9 app and Speech Analytics support. **Requirements:** . Experience of Contact Center systems such as Contact Routing and CTI, ... thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying ...be accepted until 09/12/2025. The annual salary for this position is between $ 80,000- $ 130,000 depending on… more
- The Hertz Corporation (Harrisburg, PA)
- …looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model. ... Atlanta, Oklahoma City, Estero FL **What You'll Do:** 1. Contact Center Leadership - Operations, Revenue, and...as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.… more
- Under Armour, Inc. (Harrisburg, PA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... track performance at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going… more
- Pearl Interactive Network (Harrisburg, PA)
- …and contact - center capabilities. Pearl's focus areas include contact center services, behavioral and mental health, and helpdesk/digital transformation. ... case studies, digital demand gen) that highlight Pearl's consultative, compassionate contact - center model. + Monitor market trends, competitor activity, and… more
- Carrington (Coraopolis, PA)
- …+ Ensure that new system changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly. + Manage programs and queries to ... technologies and processes including delinquency dialer routines, call routing and contact center fundamentals preferred. + Ability to understand complex… more
- Guthrie (Sayre, PA)
- …include telecom infrastructure, VoIP technologies, PBX systems, Unified Communications, Contact Center , Intelligent Virtual Agent (IVA), voice automation ... This is an ON-SITE position located in Sayre, PA. Summary: The Manager...in telecom infrastructure, VoIP technologies, PBX systems, Unified Communications, Contact Center , Intelligent Virtual Agent (IVA), voice… more
- ManpowerGroup (Pittsburgh, PA)
- …project management department supporting the implementation of Cisco Unified Communications and Contact Center solutions. The ideal candidate will have strong ... and manage multiple concurrent Cisco Unified Communications (UC) and Contact Center migration projects for the Customer....Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.… more
- UGI Corporation (King Of Prussia, PA)
- …support and field operations. serves as a critical bridge between our customers contact center and field operations teams. Key Characteristics: + Strategic ... service level agreements (SLAs). + Build and maintain strategic relationships with Contact Center (CES), Delivery, Service, Field Operations and other… more
- UGI Corporation (Frazer, PA)
- …Support Tactical Team Specialist serves as a critical bridge between our customers contact center and field operations teams. This role focusing on complex ... Responsibilities: * Serve as the primary liaison between the Contact Center (CES) and Field Operations to...in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by… more
- Kelly Services (Horsham, PA)
- …as a member of the Kelly Talent Community. Opportunity is calling. Ready for a contact center job that offers freedom and flexibility, and truly values your ... like a good fit. But don't worry-even if this position doesn't work out, you're still in our network....(R) -and wherever life takes you, we have great contact center opportunities that align with your… more