• Contact Center Supervisor…

    ASM Research, An Accenture Federal Services Company (Topeka, KS)
    …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
    ASM Research, An Accenture Federal Services Company (06/11/25)
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  • Call Center Supervisor

    Mass Markets (Wichita, KS)
    …+ Manage hiring, onboarding, coaching, and, when necessary, terminations. + Serve as a subject matter expert on client-specific operations. + Manage remote ... and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
    Mass Markets (07/11/25)
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  • Customer Service Supervisor I

    Mass Markets (Wichita, KS)
    …+ Support hiring, onboarding, and disciplinary actions as needed. + Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE ... and able to report to one of our physical contact center locations. To be considered for...and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I… more
    Mass Markets (07/11/25)
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  • Customer Service Supervisor

    Mass Markets (Wichita, KS)
    …workforce management activities and sets performance goals and objectives accordingly + Be a subject matter expert on your client's business + Manage remote ... the industry. We are seeking an experienced Customer Service Supervisor to oversee and coordinate the daily operations of...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
    Mass Markets (05/10/25)
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  • Call Center Operations Manager

    Mass Markets (Wichita, KS)
    …+ Manage hiring, coaching, and, when necessary, termination of staff. + Serve as a subject matter expert on client-specific operations. + Manage remote team ... to report to work at one of our physical contact center locations. To be considered for...results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure… more
    Mass Markets (07/11/25)
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  • Call Center Customer Service Manager

    Mass Markets (Wichita, KS)
    …coaching, and termination processes for call center staff + Serve as a subject matter expert on client-specific operations + Manage remote employees as ... This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses,… more
    Mass Markets (07/10/25)
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