- Broadview FCU (Albany, NY)
- …as needed for seamless member support. Minimum Job Qualifications: + 5+ years of contact center experience, including 2+ years in a leadership role within ... experience. Reporting to the VP of the Member Service Center , this role is critical in driving operational effectiveness...engagement across the voice channel. Essential Job Functions/Responsibilities: + Lead , coach, and develop a team of… more
- Broadview FCU (Albany, NY)
- …analytical, verbal, and written communication skills. + Demonstrated ability to lead a team using well-developed interpersonal skills by providing ... the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing...role in overseeing the daily operations of the MSC team , ensuring exceptional member service and optimal performance. This… more
- Mount Sinai Health System (NY)
- …and other communications channels by providing superior customer service. The FPA Access Center which is centralized contact /call center for the Mount ... the Scheduling Coordinator II role within the FPA Access Center , you will be responsible for exemplifying patient experience...and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training less… more
- Elmcrest Children's Center (Syracuse, NY)
- …taking on lead teacher responsibilities when appropriate. + Attend weekly classroom/ team meetings and other program meetings as directed by the Special Education ... accommodation or if the accommodation creates an undue hardship to Elmcrest Children's Center . Contact Human Resources with any questions or requests for… more
- Amazon (New York, NY)
- …day in the life As a key member of the NASC Engineering Strategy team , you will lead numerous strategic planning initiatives, analyzing network-wide performance ... As a Supply Chain Manager within the Amazon Sortation Center (SC) network, you will play a critical role...Amazon's next-day and two-day delivery promises. NASC Engineering's Strategy team leads the evolution of NASC's middle-mile network through… more
- Tompkins Community Bank (Batavia, NY)
- …them to Tompkins culture, policy and procedures and integration into the care center team . Responsibilities + Responsible for managing inbound calls & digital ... culture, policy and procedures and integration into the care center team + Demonstrates and promotes commitment...by using the right methods/tools available to promote first contact resolution. + Identify process or procedure gaps and… more
- Albany Medical Center (Albany, NY)
- …play a lead role in information security at Albany Medical Center , second only to management. This role entails significant responsibility in maintaining overall ... Security Analyst is a member of the information security team and works closely with the other members of...risk profiles for the organization and major systems; playing lead advisory role for security engineering decision making; and/… more
- Rubrik (Albany, NY)
- …changes needed to protect the organization. As the Security Operations Incident Response Team Lead , FedRAMP you will be responsible for leading and mentoring ... protect Rubrik information. **About the role:** Rubrik's Security Operations Center (SOC) team is responsible for threat...within a highly regulated environment. **What you'll do:** + Lead and act as the primary investigator during incident… more
- Elmcrest Children's Center (Syracuse, NY)
- …exceptional communication skills, solid classroom and behavior management skills, and the ability to lead and follow as a team member charged with our students' ... or if the accommodation creates an undue hardship to Elmcrest Children's Center . Contact Human Resources with any questions or requests for accommodation. At… more
- Broadview FCU (Albany, NY)
- …Job Qualifications: + 5+ years of experience in digital banking, remote service, or contact center leadership, including 2+ years in a management role. + Proven ... Manager of MSC Digital and VTM leads a 24/7 team delivering high-touch, high-tech member service through chat, virtual...strategies to meet SLAs, KPIs, and quality standards. + Lead planning and execution of staffing models, coverage strategies,… more