- Pearl Interactive Network (Sacramento, CA)
- …work environment by providing support, guidance, and mentorship to the contact center team . + Lead initiatives to improve employee engagement, retention, ... The **Operations Site Managers (OSM)** is responsible for overseeing daily contact center functions, ensuring optimal workforce management, maintaining quality… more
- WSP USA (Oakland, CA)
- …for tracking incidents, service requests, and change management workflows. + Collaborate with the contact center team to support daily operations and ensure ... experienced Systems Administrator to join our IT Service Desk team . The ideal candidate will have a strong background...Microsoft Dynamics 365, Jira and Jira Service Management, and contact center systems administration. You will play… more
- Cardinal Health (Sacramento, CA)
- …limited to nursing staff + Oversight of daily clinical operations for patient access support contact center team members and provide daily support ensuring ... Oversight of clinical training, coach, teach, train, and mentor team members while monitoring individual and team ...in addition to standard HR responsibilities as a people leader . + Open job requisitions, conduct interviews, and provide… more
- Cedars-Sinai (Los Angeles, CA)
- …our care the most. **Req ID** : 6176 **Working Title** : Admissions Team Lead - Patient Access Contact Center (Hybrid) **Department** : CSRC Sched Reg ... efficient and appropriate utilization of resources. Acts as a resource for team members by assisting with coaching, training orientation of new hires, professional… more
- Sharecare (Sacramento, CA)
- …agents, ensuring consistent performance and professional growth. + Act as the main point of contact for the call center team , addressing their needs and ... The Employee Experience Lead will manage a team of call center agents, handle high-level... Lead and manage the employee support call center , ensuring the team provides high-quality assistance… more
- Emerson (Sacramento, CA)
- If you are a Sales Leader in the Data Center and Building Automation industry looking for an opportunity to grow, Emerson has an exciting opportunity for you! We ... center and building automation markets while leading a team of sales engineers. You'll play a meaningful role...Will Be:** + Developing and implementing strategic plans to lead and grow key data center and… more
- Americor (CA)
- …position is responsible for successfully executing the WFM strategies designed by the Contact Center Operations senior leadership team . The successful ... recognition as a 'Top Place to Work' and a leader in customer service excellence. Responsibilities + Lead...and regulations. + Collaborate with the Contact Center Operations senior leadership to set team … more
- Cedars-Sinai (Los Angeles, CA)
- …**Req ID** : 9812 **Working Title** : Patient Access Supervisor - Patient Access Contact Center (PACC) - Primary Care/Pediatrics - Hybrid **Department** : CSRC ... to patients and their family members?** **Come join our team !** The Patient Access Service Supervisor is accountable to...charge master lists required. + Two (2) years of lead or supervisory experience preferred. + Call center… more
- UCLA Health (Los Angeles, CA)
- Description The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health's ... Enterprise Contact Center , including the design, planning, assessment,...fielding operational requests. In this role, you will: + lead the escalation support for PCCE, and will provide… more
- Amazon (Irvine, CA)
- …The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their ... and working across AWS as #OneTeam. The Area Specialist Team is made up of deep domain experts who...years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications… more