- M&T Bank (Buffalo, NY)
- …onsite and in person collaboration the other three days._ Manages the activities of our Contact Center Technology support team (ECCI - Off The Hook) ... major project activities. Remain current on activities outside the team that may impact the team or...experience and 3 years' leadership experience + **Extensive** **Call Center Technology or Contact Center … more
- Molina Healthcare (NY)
- …by modeling our vision and values in their daily actions. * Dynamic leadership for Contact Center management team and agents. * Partners with Health Plan, ... goals for service and compliance. This role will support contact center operations for all LOB's &...inquiries, service requests, suggestions and complaints. Directly and through team members resolves both member and provider inquiries and… more
- Pearl Interactive Network (Albany, NY)
- …work environment by providing support, guidance, and mentorship to the contact center team . + Lead initiatives to improve employee engagement, retention, ... The **Operations Site Managers (OSM)** is responsible for overseeing daily contact center functions, ensuring optimal workforce management, maintaining quality… more
- Weill Cornell Medical College (New York, NY)
- …a manner consistent with the FDTC initiative's mission and values. + Works with the Contact Center Tower Lead to develop operational objectives that align ... and overall patient care needs. Promotes transparent communication among Contact Center leadership team . + Establishes measurable indicators of success… more
- Cardinal Health (Albany, NY)
- …limited to nursing staff + Oversight of daily clinical operations for patient access support contact center team members and provide daily support ensuring ... Oversight of clinical training, coach, teach, train, and mentor team members while monitoring individual and team ...in addition to standard HR responsibilities as a people leader . + Open job requisitions, conduct interviews, and provide… more
- Zoom (New York, NY)
- …regional specialist SE strategy. About the Team Zoom is expanding its global Contact Center Solution Engineering team . We are seeking individuals with a ... CSE organization. The ideal candidate will be a dynamic leader with great CCaaS experience to grow and scale...passion for customer success, team building, and Contact Center … more
- Sharecare (Albany, NY)
- …agents, ensuring consistent performance and professional growth. + Act as the main point of contact for the call center team , addressing their needs and ... The Employee Experience Lead will manage a team of call center agents, handle high-level... Lead and manage the employee support call center , ensuring the team provides high-quality assistance… more
- Emerson (Albany, NY)
- If you are a Sales Leader in the Data Center and Building Automation industry looking for an opportunity to grow, Emerson has an exciting opportunity for you! We ... center and building automation markets while leading a team of sales engineers. You'll play a meaningful role...Will Be:** + Developing and implementing strategic plans to lead and grow key data center and… more
- Northwell Health (Lake Success, NY)
- **Req Number** 154504 Job Description The HR Leader Support Center provides streamlined support and resources tailored to the unique needs of People Leaders. ... centralized channels eg email, phone and partnering with the Leader Support Center Partner for timely and...resolution. Job Responsibility "1.Serve as the primary point of contact and advocate for people leaders in navigating HR… more
- Nestle (New York, NY)
- …Training_ * Develop and lead a highly specialized team within our Center of Excellence, contact center . * Provide line management, coaching and ... heart of what we do. As part of our team , you'll be empowered to inspire, care, act, and... Center 's strategic B2C businesses, sitting within our contact center as part of the newly… more