- Kyndryl (Sacramento, CA)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Hilton (Sacramento, CA)
- …these minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... in a workforce management or scheduling role within a large\-scale contact center + Experience using Aspect, Nice, or equivalent WFM tools to create and… more
- Coinbase (Sacramento, CA)
- …through technology and automation. * Background in global-scale customer support or contact center technology . *Nice to haves:* * Experience in fintech, ... contact information. For quick access to screen reading technology compatible with this site[ click here to download](https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn)… more
- Deloitte (San Jose, CA)
- …applications such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service ... may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations… more
- Robert Half Office Team (San Diego, CA)
- …empathetic, and composed with callers in crisis or under stress. + Comfortable with technology and CRM/ contact center systems. + Passion for supporting the ... in your community by joining our nonprofit as a Bilingual Spanish Call Center Specialist, supporting a vital 24/7 helpline. Use your language skills, empathy, and… more
- Stanford Health Care (Newark, CA)
- …Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding ... of CCaaS ( Contact Center as a Service) solutions, ...production use + Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help… more
- Verint Systems, Inc. (Sacramento, CA)
- …Management programs. Familiarity with Verint or similar products; and/or understanding of Contact Center , cloud technology , call recording, Speech Analytics, ... help complete a complex product sale. * Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand. *… more
- Newegg Inc. (Diamond Bar, CA)
- …Data Analysis & Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track ... all reporting aligns with established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the… more
- Humana (Sacramento, CA)
- …+ **Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Mass Markets (CA)
- …home broadband connection. POSITION RESPONSIBILITIES WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service, ... and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the...needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales… more