- CVS Health (Albany, NY)
- …serve as the AI Subject Matter Expert (SME) and Business Product Owner for contact center technology supporting the Retail Customer Care organization. In ... You will be responsible for leveraging advanced AI skillsets to optimize contact center technology , with a strong emphasis on prompt engineering to… more
- Molina Healthcare (NY)
- …**Experience** + 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership. + 5+ years in a ... technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions… more
- Coinbase (Albany, NY)
- …through technology and automation. * Background in global-scale customer support or contact center technology . *Nice to haves:* * Experience in fintech, ... contact information. For quick access to screen reading technology compatible with this site[ click here to download](https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn)… more
- Deloitte (New York, NY)
- …applications such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service ... may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations… more
- Verint Systems, Inc. (Albany, NY)
- …Management programs. Familiarity with Verint or similar products; and/or understanding of Contact Center , cloud technology , call recording, Speech Analytics, ... help complete a complex product sale. * Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand. *… more
- Liberty Utilities (Massena, NY)
- Manager, Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin, MO, US, 64804Joplin, MO, US, 64801Massena, NY, US, 13662Fall River, MA, ... role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role… more
- Amalgamated Bank (New York, NY)
- Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and ... has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from...or equivalent + Experience in internet banking and mobile technology + Experience dealing effectively with the public +… more
- Capgemini (New York, NY)
- Capgemini Invent - Contact Center - Senior Consultant At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend ... product management, and/or internal consulting with a focus on customer service, contact center , or service operations transformation. + Proven ability to… more
- Amazon (New York, NY)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... in the software or Internet industries experience - 5+ years of contact center experience Preferred Qualifications - 5+ years of infrastructure… more
- City of New York (New York, NY)
- …services portfolio, including Procurement, Supply Chain Management, General Services, Customer Contact Center , Information Technology , and Human Resources. ... Under the direction of the Chief Administrative Officer, the Chief Procurement Officer (CPO) is responsible for the design, governance, and oversight of NYCHA's enterprise procurement and contracting functions. The CPO provides centralized leadership over… more