- Kyndryl (Albany, NY)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Amazon (New York, NY)
- …Engineering, related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior ... contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys,… more
- Molina Healthcare (Buffalo, NY)
- …**Experience** + 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership. + 5+ years in a ... technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions… more
- Hilton (Albany, NY)
- …these minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... in a workforce management or scheduling role within a large\-scale contact center + Experience using Aspect, Nice, or equivalent WFM tools to create and… more
- Coinbase (Albany, NY)
- …through technology and automation. * Background in global-scale customer support or contact center technology . *Nice to haves:* * Experience in fintech, ... contact information. For quick access to screen reading technology compatible with this site[ click here to download](https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn)… more
- Deloitte (New York, NY)
- …applications such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service ... may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations… more
- Verint Systems, Inc. (Albany, NY)
- …Management programs. Familiarity with Verint or similar products; and/or understanding of Contact Center , cloud technology , call recording, Speech Analytics, ... help complete a complex product sale. * Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand. *… more
- Humana (Albany, NY)
- …+ **Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Capgemini (New York, NY)
- **ROLE TITLE:** **_Senior Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your… more
- Capgemini (New York, NY)
- **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... data. Superpowered by creativity and design. All underpinned by technology created with purpose. **YOUR ROLE** As a Managing...reshape how organizations design and deliver customer service and contact center experiences. You will manage the… more