- DXC Technology (Plano, TX)
- …and special projects/analysis- both internal and client facing + Lead and support contact center technology launches and upgrades representing the business ... **Job Description:** DXC Technology (NYSE: DXC) helps global companies run their...Job Functions:** + Oversees the day-to-day operations of the contact center operations Workforce Management team supporting… more
- Kyndryl (Austin, TX)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Mass Markets (Killeen, TX)
- …requests, providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service… more
- USAA (San Antonio, TX)
- …decision-makers. **What sets you apart:** + Accomplished leader with expertise building a large contact center + Advanced technology skills using AI or IVR ... technology in a contact center environment + Experience building, developing, and growing teams through transformation and modernization + Strategic… more
- Mass Markets (Dallas, TX)
- …? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities ... brands in the world as an expert on products, technology , and business process. Our Call Center ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- The Walt Disney Company (San Antonio, TX)
- …and/or experience with other CRM platforms. + Project management experience in a contact center or technology -driven environment. + Airtable management ... work and determination. **Job Summary:** The Program Manager - Agent Technology Optimization will lead the management, enhancement, and continuous improvement of… more
- Capgemini (El Paso, TX)
- …of consulting experience** or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for ... to 10 years of experience working in multi-client BPO provider** with Contact Center Technology platforms predominantly having worked on **Amazon Connect,**… more
- Molina Healthcare (TX)
- …**Experience** + 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership. + 5+ years in a ... technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions… more
- Mass Markets (Killeen, TX)
- …solutions and building lasting relationships. We provide comprehensive training in cutting-edge contact center technology and customer experience strategies ... experience in customer service, sales, technical support, or administrative roles in a contact center . + Previous experience in state or federal work… more
- Hilton (Addison, TX)
- …these minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... in a workforce management or scheduling role within a large\-scale contact center + Experience using Aspect, Nice, or equivalent WFM tools to create and… more