- Mass Markets (Killeen, TX)
- …service calls will be your primary responsibility while you learn the latest contact center technology and customer experience methodology. Our clients ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Killeen, TX)
- …This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations ... job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service,...to work each day. Essential Duties + Utilize various contact technology and recovery strategies to locate… more
- Mass Markets (Dallas, TX)
- …for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As ... a highly trained expert on products, technology , and business process you will work on behalf...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Coinbase (Austin, TX)
- …through technology and automation. * Background in global-scale customer support or contact center technology . *Nice to haves:* * Experience in fintech, ... contact information. For quick access to screen reading technology compatible with this site[ click here to download](https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn)… more
- American Airlines (Dallas, TX)
- …the organization, including Customer Experience, Airport Operations, Reservations, Service Recovery, and Contact Center Technology , as well as with Finance, ... **Why you'll love this job** + This job is part of the Airport and Contact Center Strategy team within the Customer and Operational Excellence Division, which is… more
- Amazon (Austin, TX)
- …and in over 22 languages. CS develops cloud-based contact center products. Our contact center technology is used by CSAs around the world to power ... do. Leveraging conversational Artificial Intelligence (AI) and machine learning (ML) technology , we strive to predict and resolve customer issues through… more
- Deloitte (Dallas, TX)
- …applications such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service ... may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations… more
- EDB (Austin, TX)
- …at the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + ... supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize… more
- Mass Markets (Killeen, TX)
- …of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in ... test. POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. +… more
- Mass Markets (Killeen, TX)
- …globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our ... range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact ...BPO contact center . This leadership role is responsible… more