- Stanford Health Care (Newark, CA)
- …You will use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map current and future-state ... curious, results-oriented problem solver with excellent organization and prioritization skills; experience with Contact Center as a Service is a plus and a… more
- Kyndryl (Sacramento, CA)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... healthcare-focused journey redesign from eligibility verification to care management. + Align contact center transformation with healthcare business models… more
- Stanford Health Care (Newark, CA)
- …CCaaS ( Contact Center as a Service) solutions, Contact Center , and Telephony technologies, as well as business analysis methodologies. This role will ... Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding… more
- Newegg Inc. (Diamond Bar, CA)
- …strategic planning. + Ensure all reporting aligns with established KPIs, SLAs, and business goals across global contact center operations. Systems ... Data Analysis & Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track… more
- Humana (Sacramento, CA)
- …+ **Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Intuit (Mountain View, CA)
- …who deliver advice and support to customers. Join Intuit as a Staff Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is ... with a suite of high-touch professional services powered by data-driven, technology -led operations and a distributed professional workforce. We are seeking an… more
- Mass Markets (CA)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... connection. POSITION RESPONSIBILITIES WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports...experience. In addition to being the best in the business when it comes to customer interactions, you will… more
- Amazon (Mountain View, CA)
- …. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their ... (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to… more
- Hilton (Sacramento, CA)
- …these minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... coverage and compliance across multiple desks and lines of business \. + Generate reports and insights to support planning...a workforce management or scheduling role within a large\-scale contact center + Experience using Aspect, Nice,… more
- Zoom (San Jose, CA)
- …Experience products. In this role, you'll be at the forefront of evolving Zoom Contact Center , where you'll combine top-tier visual design to elevate every user ... for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom… more