- Intuit (San Diego, CA)
- …demand. + Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators. + Support Service Delivery ... + Create optimized headcount and hiring plans for Intuit's GBSG business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and… more
- ServiceNow, Inc. (Santa Clara, CA)
- …today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500(R). Our ... in this role:** The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product … more
- Zoom (San Jose, CA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... architecture recommendations including process, data and integrations; + Work with business systems analysts in gathering and analyzing functional requirements and… more
- ServiceNow, Inc. (Santa Clara, CA)
- …today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500(R). Our ... for everyone. The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product… more
- Abbott (Alameda, CA)
- …and assist with the implementation of the Five9 cloud-based contact center platform. You'll collaborate with team members, business partners, and Five9 ... and telecommunication technologies. + Hands-on experience with cloud contact center platforms (Five9 preferred) and integrations with business tools (WFM,… more
- Cupertino Electric (San Jose, CA)
- **Posting Title:** Solutions Architect **Reports To:** Director, Business Technology and Analytics **Location:** San Jose, CA **Salary Range:** $105,000 to ... architecture across all systems, ensuring seamless integration throughout our technology ecosystem including ERP, business applications, construction … more
- Amazon (Santa Clara, CA)
- …and most exciting AWS services? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and ... our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges....With Amazon Connect, you can create your own cloud-based contact center and be taking calls in… more
- NTT America, Inc. (Sacramento, CA)
- …Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and ... partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry… more
- Applied Materials (Santa Clara, CA)
- …with 5+ years in Sales Management for Service/Maintenance and Parts/Products , Global Contact Center and ecommerce on digital platforms. + Working experience & ... growth and digital transformation goals. + Serve as the strategic interface with business units for the purpose of technology strategy development, roadmap… more
- Red River (Long Beach, CA)
- …projects involving the Network Operations Center (NOC), Security Operations Center (SOC), Infrastructure Operations, and Technology Strategy & Architecture, ... on shared initiatives by coordinating across Infrastructure Operations, NOC, SOC, Technology Strategy & Architecture, Security, and Business Applications to… more