- Deloitte (Miami, FL)
- …in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the ... + Bachelor's degree + 7+ years of experience in contact center technology strategy, design,...be eligible to participate in a discretionary annual incentive program , subject to the rules governing the program… more
- Kyndryl (Tallahassee, FL)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- EverBank (Jacksonville, FL)
- ** Contact Center Leader** The Contact Center Leader plans and directs all aspects of an organization's contact center policies, objectives, ... efficiency. **Key Responsibilities and Duties** + Develops and executes on high-level contact center strategies and plans ensuring alignment with the… more
- Humana (Tallahassee, FL)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... country where the job is based. Subject to the program and location of the position + Must be...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- USAA (Tampa, FL)
- …various responsibilities divided amongst the following lines of business within USAA P&C: Contact Center Excellence, First Party Injury, Third Party Injury, and ... areas: First Party Injury Claims, Third-Party Injury Claims, P&C Litigation Claims, or Contact Center Process Expertise experience. + Prior experience in claims… more
- USAA (Tampa, FL)
- …analysis skills for data-driven decisions. + Understanding of regulatory compliance standards. ** Technology & Innovation:** + Awareness of technology trends (AI, ... drive digital transformation initiatives. + Collaboration with IT teams for technology implementation. **Compensation range:** The salary range for this position is:… more
- US Bank (Jacksonville, FL)
- …customers and various US Bank departments to resolve more complex customer or technology issues. Pay - $20/hourly We are hiring for the **October** Class! Training ... **E-Verify** US Bank participates in the US Department of Homeland Security E-Verify program in all facilities located in the United States and certain US… more
- Mass Markets (Tampa, FL)
- …job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech ... brands in the world. Schedules vary by site and program however we can usually find something that works...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more