- Kyndryl (Albany, NY)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Albany Medical Center (Albany, NY)
- …for changes to processes, workflow, policies, and information systems that support clinical practice and operations. The Clinical Informatics Nurse ensures ... to identify and achieve department and organizational goals and provides direct contact with vendors to ensure customer needs are met. Essential Duties and… more
- Humana (Albany, NY)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- NTT America, Inc. (NY)
- …and forward-thinking organization, apply now. We are currently seeking a Specialty Seller BPO, Contact Center (Remote) US to join our team in New York, New York ... We are seeking a seasoned **Business Process Specialty Seller Contact Center ** with a proven track record...a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global… more
- Amalgamated Bank (New York, NY)
- Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and ... has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from...Serve as back-up/overflow to provide technical and operational call center support to business clients for Online,… more
- Rochester Institute of Technology (Rochester, NY)
- …:** 116H **Required Qualifications:** + 5 to 7 years' experience in a direct customer support role in a call center or high volume office environment + ... Services (ITS) is committed to serving the university's information technology needs. We provide development, maintenance, and support...issues in a professional and timely manner. The Service Center Analyst will: + Provide customer support … more
- Albany Medical Center (Albany, NY)
- … Contact with others + Primary contacts will be internal to Information Technology + Contact with other Albany Med departments will be moderate and ... requirements. Be able to present solutions and findings to customers and executives + Contact with vendors will be expected in support of problem resolution or… more
- University at Albany (Albany, NY)
- …Albany, NY Category: Professional Posted On: Thu Aug 14 2025 Job Description: The Center for Technology in Government (CTG UAlbany) at the University at Albany, ... this area as reflected in the University's number five ranking for Information Technology and Management in the US News World Report's public affairs rankings.… more
- Albany Medical Center (Albany, NY)
- …IV will play a lead role in information security at Albany Medical Center , second only to management. This role entails significant responsibility in maintaining ... meetings across, and at all levels of, the medical center + Maintain risk assessment procedures at enterprise and...and standards adhere to National Institute of Standards and Technology (NIST) frameworks + Assure that clear and timely… more
- Albany Medical Center (Albany, NY)
- …training, documentation and resources at their disposal. The Tech Field Support escalates and notifies Information Technology employees appropriately according ... America) Salary Range: $51,755.37 - $77,633.06 The Tech Field Support provides onsite and remote support for...acts as a liaison between the customers and Information Technology to resolve any issue that is reported, and… more
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