- Deloitte (San Francisco, CA)
- …pioneer in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the ... on the strategy, design, and oversight of next generation contact center platforms across an enterprise of...of Genesys Workforce Engagement Module (WEM) for workforce management (WFM) and quality management… more
- Humana (Sacramento, CA)
- …Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management , AI/ML, Chatbots etc. + Experience integrating contact center ... + **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** +… more
- CenterWell (Sacramento, CA)
- …+ 2+ years of experience in real-time workforce operations, preferably in a contact center or similar environment. + Strong proficiency in WFM software and ... caring community and help us put health first** The Workforce Management Professional 1 Intraday applies and...company: CenterWell creates experiences that put patients at the center . As the nation's largest provider of senior-focused primary… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a blend of project management , analytical skills, and leadership capabilities to ensure optimal performance and… more
- UGI Corporation (Rocklin, CA)
- …Qualifications + High school diploma or GED + 2+ years of workforce management experience in a contact center environment + Strong proficiency with ... You'll Do As our Real Time Specialist, you'll be at the heart of our contact center operations: Real-Time Operations Management + Monitor inbound contact… more
- Conduent (Bakersfield, CA)
- …part of a culture where individuality is noticed and valued every day. Job Description: Workforce Management Real Time Analyst About the Role: Workforce ... Knowledge of the COPC methodology + Result-oriented collaboration + Knowledge of general contact center processes + Elementary knowledge of the complete WFM… more
- City of Long Beach (Long Beach, CA)
- TEEN CENTER COORDINATOR (RECREATION LEADER SPECIALIST VII-N/C) Print (https://www.governmentjobs.com/careers/longbeach/jobs/newprint/5037555) Apply TEEN CENTER ... recreational and educational classes, sailing and aquatics instruction, teen center activities, skateboarding opportunities, and supervised after school and weekend… more
- Amazon (Mountain View, CA)
- …designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management , agent desktop, or ... related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact … more
- Banc of California (Escondido, CA)
- …performs a variety of complex administrative functions necessary to support the relationship management of the small business loan center portfolio. Works with ... relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of… more
- US Tech Solutions (Sunnyvale, CA)
- **Description:** + We are seeking a Help Center /Customer Support Production Ops Program Manager to join Client's Content Innovation and Operations team. + This role ... This role plays a critical part in executing Help Center 's support content strategy and video outreach through official...and final publication. + Act as a point of contact for support-related content escalations and production delays; partner… more