• Manager, Workforce Analytics I

    Chewy (Dallas, TX)
    …experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), with ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
    Chewy (09/01/25)
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  • Customer Service Workforce Specialist II

    Chewy (Richardson, TX)
    …any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent experience. + ... customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for our… more
    Chewy (08/16/25)
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  • Capgemini General

    Capgemini (El Paso, TX)
    …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
    Capgemini (07/24/25)
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  • Global Manager, Workforce Optimization

    The Walt Disney Company (San Antonio, TX)
    …complex, escalated, or urgent issues related to contact center management + Interview and hire workforce personnel, as needed **What** **You'll** ... Workforce Theory and Best Practices to include all contact center operations and metrics. You will... management role + Advanced experience working with contact center telephony with a specific focus… more
    The Walt Disney Company (08/10/25)
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  • Sr Access Center Workforce…

    Houston Methodist (Katy, TX)
    At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... center operation to include three years in a workforce management analyst role + Experience with...planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred +… more
    Houston Methodist (06/10/25)
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  • Workforce Management (WFM) Forecast…

    Public Storage (Plano, TX)
    …**Job Description** We are seeking a highly skilled and experienced Workforce Management Supervisor to join our dynamic call center team. The ideal candidate ... analysis, and schedule generation to support internal and outsourced contact center operations. + Supervise and coach...Provide training and support to junior analysts and call center staff on workforce management … more
    Public Storage (08/28/25)
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  • Contact Center Operations Supervisor

    Mass Markets (Killeen, TX)
    …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... ourselves as a trusted partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic… more
    Mass Markets (09/03/25)
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  • Contact Center Technology Strategy…

    Deloitte (Houston, TX)
    …pioneer in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the ... on the strategy, design, and oversight of next generation contact center platforms across an enterprise of...of Genesys Workforce Engagement Module (WEM) for workforce management (WFM) and quality management… more
    Deloitte (08/28/25)
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  • Experienced Contact Center…

    Mass Markets (Killeen, TX)
    …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... a culture of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals and objectives… more
    Mass Markets (07/11/25)
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  • Contact Center Manager

    Mass Markets (Killeen, TX)
    …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily...+ Drive continuous improvement initiatives across training, quality, and workforce management . + Ensure compliance with company… more
    Mass Markets (09/03/25)
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