- Santander US (Austin, TX)
- Real Time Support Specialist- Workforce Management Country: United States of America **Your Journey Starts Here:** Santander is a global leader and innovator in ... and report on agent adherence and productivity. Maintain multiple databases on staffing, contact center metrics, and systems. Monitor and test VRU availability… more
- Citigroup (Irving, TX)
- …in own job and the business. This role will be operating within the Contact Center Operations team within our Operations Technology group in Citi. Recognized ... and investment banking, securities brokerage, transaction services, and wealth management . As a bank with a brain and a...TPM role. + Provide primary operational support for critical contact center applications, including live chat, chatbot… more
- Citigroup (Irving, TX)
- …The Application Support Analyst is a seasoned professional role operating within the Contact Center Operations team within our Operations Technology group in ... and investment banking, securities brokerage, transaction services, and wealth management . As a bank with a brain and a...TPM role. + Provide primary operational support for critical contact center applications, including live chat, chatbot… more
- Deluxe (Fort Worth, TX)
- …managing intra-day activities and resources. Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications to ... The Workforce Management Coordinator is responsible for...to maximize efficiency. This position works closely with call center and corporate management to help realize… more
- Humana (Austin, TX)
- …Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management , AI/ML, Chatbots etc. + Experience integrating contact center ... + **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** +… more
- Chewy (Dallas, TX)
- …relationships, build cohesion, and address team dynamics. . Expert understanding of contact center workload management , staffing, and scheduling. . ... building engaging teams and improving operational efficiency through outstanding Workforce Management (WFM). This dynamic, goal-oriented individual...to work on a schedule that supports a 24x7 contact center . . Travel may be required.… more
- Mass Markets (Killeen, TX)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses,… more
- Mass Markets (Killeen, TX)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... to report to work at one of our physical contact center locations. To be considered for...of accountability, continuous improvement, and high performance. + Oversee workforce management , including scheduling and performance goal… more
- Mass Markets (TX)
- …best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + ... portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule 70), and… more
- Mass Markets (Killeen, TX)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... RESPONSIBILITIES Key Responsibilities: + Oversee daily operations of the contact center , ensuring KPIs and SLAs are...center , with at least 2 years in a management role. + Strong leadership, analytical, and communication skills.… more