- Elevance Health (Grand Prairie, TX)
- **Nurse Demand Management ** **Sign On Bonus:$3,000** Carelon Health is a proud member of the Elevance Health family of brands, offering clinical programs and primary ... - Sunday 7PM - 7:30AM EST** The **Nurse Demand Management ** is responsible for telephone triage to assess caller's...ER, ICU, and/or Med/surg strongly preferred. + Health Call Center experience preferred. + The internet signal needs to… more
- AON (The Woodlands, TX)
- …using ACD system. + Call delivery systems or CRM experience + 5 years' supervisory / management experience in a contact center . + Project management ... to our comprehensive benefits package, we encourage an inclusive workforce . Plus, our agile, inclusive environment allows you to...systems or CRM experience + 5 years' supervisory / management experience in a contact center… more
- Mass Markets (TX)
- …related field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in ... center or customer service environment. + Proficiency in workforce management tools such as IEX, Beeline,...including but not limited to Automated Contact Center Solutions (ACCS), customer contact management… more
- Keurig Dr Pepper (Irving, TX)
- **Job Overview:** **Summer 2026 Intern - Sales Management - Irving, TX** As a **Summer 2026 Intern - Sales Management ** at Keurig Dr Pepper (KDP) in **Irving, ... + 8:00am until 5:00pm + In-Person in our **Irving, TX** facility **As a Sales Management Intern you will:** + Sell Keurig Dr Pepper brands to maximize brand growth,… more
- Cognizant (Austin, TX)
- …Distribution (ACD), Interactive Voice Response (IVR), Call Recording, Workforce Management and Quality Assurance for multi-channel contact management ... Provide second level Five9 app and Speech Analytics support. **Requirements:** . Experience of Contact Center systems such as Contact Routing and CTI,… more
- AON (The Woodlands, TX)
- …knowledge, data entry ability, and interpersonal skills to assess and deliver feedback on contact center calls. + Passion for learning and coaching + Experience ... as a Contact Center Rep (knowledge of processes, metrics,...to our comprehensive benefits package, we encourage an inclusive workforce . Plus, our agile, inclusive environment allows you to… more
- Carrington (Plano, TX)
- …Reporting solutions. + Two (2) plus years related technical or contact center experience, with automated dialer management tools/applications in a large high ... Support and Operations teams and successful monitoring of the workforce management system for designated business units...changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly. +… more
- The Hertz Corporation (Austin, TX)
- …looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model. ... trust. Offices located in: Atlanta, Oklahoma City, Estero FL **What You'll Do:** 1. Contact Center Leadership - Operations, Revenue, and Experience You will own… more
- PenFed Credit Union (San Antonio, TX)
- …will be responsible for launching and operationalizing our end-to-end PenFed Home Contact Center Experience Platform. The platform integrates real estate ... to define the digital and human engagement strategy to build out an AI-first contact center . This role is responsible for all revenue-generating activities tied… more
- Texas A&M University System (Amarillo, TX)
- …training goals set forth by the NWTSBDC and SBA. + Operational & Financial Management : + Managing the center 's annual budget, ensuring fiscal responsibility and ... center . + Strong communication, leadership, organizational, administrative, and management skills. Preferred Qualifications: + Master's degree. + Twelve (12)… more