- Mass Markets (Killeen, TX)
- …to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and ... to hear from you. To be considered for this role , you must complete a full application on our...Manage overall contact center operations, including staffing, performance, and service delivery. + Lead and mentor team leaders, supervisors,… more
- Mass Markets (Killeen, TX)
- …Center Agents to support inbound inquiries, technical troubleshooting, and back- office processing for top-tier commercial and public sector clients. Whether ... via phone, email, and chat + Resolve product and service -related questions with empathy and accuracy + Troubleshoot basic...speed of 20+ WPM + Basic proficiency in Microsoft Office (Word, Excel, Outlook) + Familiarity with Windows OS… more
- Mass Markets (TX)
- …decisions to maintain service level objectives. To be considered for this role , you must complete a full application on our company careers page, including all ... Real-Time Analyst to join our workforce management team. This role is crucial in ensuring optimal staffing levels and...Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and… more
- Mass Markets (El Paso, TX)
- …build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service . To be considered ... shifts, including weekends and holidays. + Basic knowledge of Microsoft Office Suite and Windows applications. + Reliable internet connection (20Mbps+ download… more
- Mass Markets (Killeen, TX)
- …of outbound and inbound sales programs for leading commercial clients. In this role , you'll deliver tailored product and service solutions that enhance customer ... + Understand customer needs and recommend appropriate products or services + Upsell and cross-sell to existing customers to...speed of 20+ WPM + Basic proficiency in Microsoft Office and Windows OS + Dependable, punctual, and self-motivated… more
- Mass Markets (TX)
- …seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ensuring the highest level of service quality ... within a BPO environment. To be considered for this role , you must complete a full application on our...Detect recurring issues and recommend process improvements to enhance service quality. + Ensure that all interactions comply with… more
- Mass Markets (Killeen, TX)
- …industry. Are you a persuasive communicator with a passion for sales and customer service ? Do you thrive in a fast-paced environment where every call is an ... Sales Representatives to join our dynamic team. In this role , you'll connect with customers over the phone, provide...speed of 20+ WPM + Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) + Familiarity with Windows… more
- Mass Markets (Killeen, TX)
- …and passionate about helping others? Join our team as a Customer Service Representative, where you'll provide support across customer service , technical ... delivers a best-in-class experience. To be considered for this role , you must complete a full application on our...and basic computer use. + Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). + Comfortable navigating Windows… more
- Mass Markets (TX)
- …progressive accounting experience, with at least 2 years in a supervisory or managerial role . + Experience in a BPO, shared services , or multinational business ... oversee daily accounting operations and ensure accurate financial reporting. This role is dedicated to supporting ourMarketForce team, playing a critical part… more
- Mass Markets (TX)
- …sales teams and achieving aggressive targets. + Strong understanding of BPO services , customer service , and outsourcing models. + Excellent communication, ... global sales strategy and drive revenue growth. This executive role is ideal for a results-driven leader with a...today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job,… more