- Mass Markets (Killeen, TX)
- …Center Agents to support inbound inquiries, technical troubleshooting, and back- office processing for top-tier commercial and public sector clients. Whether ... via phone, email, and chat + Resolve product and service -related questions with empathy and accuracy + Troubleshoot basic...speed of 20+ WPM + Basic proficiency in Microsoft Office (Word, Excel, Outlook) + Familiarity with Windows OS… more
- Mass Markets (TX)
- …decisions to maintain service level objectives. To be considered for this role , you must complete a full application on our company careers page, including all ... Real-Time Analyst to join our workforce management team. This role is crucial in ensuring optimal staffing levels and...Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and… more
- Mass Markets (El Paso, TX)
- …build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service . To be considered ... shifts, including weekends and holidays. + Basic knowledge of Microsoft Office Suite and Windows applications. + Reliable internet connection (20Mbps+ download… more
- Mass Markets (Killeen, TX)
- …of outbound and inbound sales programs for leading commercial clients. In this role , you'll deliver tailored product and service solutions that enhance customer ... + Understand customer needs and recommend appropriate products or services + Upsell and cross-sell to existing customers to...speed of 20+ WPM + Basic proficiency in Microsoft Office and Windows OS + Dependable, punctual, and self-motivated… more
- Mass Markets (TX)
- …seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ensuring the highest level of service quality ... within a BPO environment. To be considered for this role , you must complete a full application on our...Detect recurring issues and recommend process improvements to enhance service quality. + Ensure that all interactions comply with… more
- Mass Markets (TX)
- …progressive accounting experience, with at least 2 years in a supervisory or managerial role . + Experience in a BPO, shared services , or multinational business ... oversee daily accounting operations and ensure accurate financial reporting. This role is dedicated to supporting ourMarketForce team, playing a critical part… more
- Mass Markets (TX)
- …sales teams and achieving aggressive targets. + Strong understanding of BPO services , customer service , and outsourcing models. + Excellent communication, ... global sales strategy and drive revenue growth. This executive role is ideal for a results-driven leader with a...today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job,… more
- Mass Markets (Killeen, TX)
- …industry. Are you a persuasive communicator with a passion for sales and customer service ? Do you thrive in a fast-paced environment where every call is an ... Sales Representatives to join our dynamic team. In this role , you'll connect with customers over the phone, provide...speed of 20+ WPM + Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) + Familiarity with Windows… more
- Mass Markets (Killeen, TX)
- …and passionate about helping others? Join our team as a Customer Service Representative, where you'll provide support across customer service , technical ... delivers a best-in-class experience. To be considered for this role , you must complete a full application on our...and basic computer use. + Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). + Comfortable navigating Windows… more
- Mass Markets (TX)
- …seeking a Licensed Life and Health Insurance Specialist who will play a vital role in educating and guiding customers to select the insurance policies that best meet ... their needs. To be considered for this role , you must complete a full application on our...with insurance regulations and company policies. + Deliver high-quality service to ensure customer satisfaction and retention. + Respond… more