- JPMorgan Chase (Spring, TX)
- …technology combined with friendly and attentive service. You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using ... unlicensed applicants must obtain their licenses through JPMC's licensing program within 180 days of hire, study materials and...As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history,… more
- Mass Markets (Killeen, TX)
- …leaders to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly accountable for their performance ... and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and… more
- Mass Markets (Killeen, TX)
- …the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be responsible ... Monitor real-time operations, manage schedules, and ensure adherence to workforce plans. + Provide coaching, feedback, and performance evaluations...country where the job is based. Subject to the program and location of the position + Must be… more
- Mass Markets (Killeen, TX)
- …are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and ... pro-actively seeks ways to improve the internal processes and results program -wide. Operations managers conduct regular business meetings with supervisor to complete… more
- Mass Markets (Killeen, TX)
- …team? We're hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and ... and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own… more
- System One (Houston, TX)
- …with our client seeking a talented and experienced Design & Drafting Supervisor to lead a dynamic team of designers, drafters, and support personnel. In this vital ... into reality and fostering an environment where innovation thrives. Key Responsibilities: + Lead and coordinate a team of design and drafting professionals to ensure… more
- Texas A&M University System (College Station, TX)
- …fields. We are deeply committed to recruiting and retaining a talented workforce that embraces our core values of respect, excellence, leadership, loyalty, ... three core pillars: Continuing Education, Industry Consortia and Talent Incubator Program . This role involves program coordination, event planning,… more
- Mass Markets (TX)
- …center or customer service environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics such as AHT, CSAT, ... + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication...country where the job is based. Subject to the program and location of the position + Must be… more
- Mass Markets (Killeen, TX)
- …overall contact center operations, including staffing, performance, and service delivery. + Lead and mentor team leaders, supervisors, and support staff to achieve ... + Drive continuous improvement initiatives across training, quality, and workforce management. + Ensure compliance with company policies, client...country where the job is based. Subject to the program and location of the position + Must be… more
- Mass Markets (Killeen, TX)
- …of the contact center, ensuring KPIs and SLAs are consistently met. + Lead and mentor supervisors, team leads, and support staff. + Analyze performance data ... align on goals, expectations, and service delivery. + Manage workforce planning, scheduling, and resource allocation. + Drive employee...country where the job is based. Subject to the program and location of the position + Must be… more
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