• Service Level Manager

    CACI International (VA)
    …* **General Description** CACI is currently looking for a motivated, career and customer -oriented Service Level Manager with Agile methodology experience to join ... for the program, and using the metrics to ensure service delivery meets customer performance requirements (...including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates,… more
    CACI International (04/15/25)
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  • Customer Support Analyst

    E-volve Technology Systems, Inc. (Reston, VA)
    … Desk support + Ability to thrive in a fast-paced environment + Exceptional customer service skills with the ability to multitask + Excellent communication ... Salaries are dependent upon a wide range of factors including position requirements, customer /program needs, individual qualifications, education, experience,… more
    E-volve Technology Systems, Inc. (04/24/25)
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  • Tier I Service Desk Agent (Day Shift)

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** + ... Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined… more
    ASM Research, An Accenture Federal Services Company (03/21/25)
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  • Global Field Service Manager, B2B, Kuiper…

    Amazon (Arlington, VA)
    …capabilities, own the end-to-end field contract lifecycle, and launch a new customer facing service . The scope of this role focuses on delivering against ... seeking an innovative, strategic-minded leader to establish new partnerships with Field Service Providers who will fulfill professional installation and service … more
    Amazon (04/29/25)
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  • Technical Operations Center Service Desk…

    CACI International (Arlington, VA)
    …multiple channels, including phone, web chat, email, and ticketing. * Demonstrate sound customer service and telephone etiquette in responding to customer ... (DHS) with significant opportunities for growth and advancement. **This position is full time on-site in Arlington, VA.** We...detail, problem solving, and a desire to provide outstanding customer service . * Analyze and resolve complex… more
    CACI International (04/24/25)
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  • Customer Account Manager TS/SCI with Poly…

    CGI Technologies and Solutions, Inc. (Chantilly, VA)
    ** Customer Account Manager TS/SCI with Poly REQUIRED** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, ... Virginia, Chantilly ** Position ID:** J1124-2538 **Employment Type:** Full Time **...Description:** CGI Federal is seeking a talented and experienced Customer Account Manager. As a Customer Account… more
    CGI Technologies and Solutions, Inc. (02/25/25)
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  • Service Desk Agent - Swing Shift

    ASM Research, An Accenture Federal Services Company (Falls Church, VA)
    …Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined ... and customer specific business environment. Attains an understanding of customer Service Level requirement. + Through training, attains the necessary… more
    ASM Research, An Accenture Federal Services Company (04/19/25)
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  • Federal Region Manager, Infrastructure Strategy…

    Amazon (Arlington, VA)
    …of communication among AWS and government stakeholders. - Lead operational and contract performance discussions with customer stakeholders through formal program ... exceptional Region Manager to provide support to the Infrastructure Strategy and Service Integration Team in the Federal Delivery Organization. The Federal Delivery… more
    Amazon (04/16/25)
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  • Product Manager, Customer Experience

    DXC Technology (Richmond, VA)
    …on customer facing digital products, SaaS platforms, or enterprise self- service tools. + Proven success designing and delivering analytics dashboards, digital ... copilots that help users navigate and act with confidence. + Translate customer goals and feedback into clear, actionable product requirements across responsive web… more
    DXC Technology (05/01/25)
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  • Information Technology Service Management…

    CACI International (Chantilly, VA)
    Information Technology Service Management (ITSM) Incident Process Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to ... of Travel: None * * * The Information Technology Service Management (ITSM) Incident Process Analyst supports the design,...on their own or as part of a team Position Responsibilities: * Manage incidents proactively * Ensure end… more
    CACI International (04/04/25)
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